If your eSIM profile fails to download, you may opt to enter your eSIM profile manually. An email with the Manual Code and QR Code will be sent upon purchase. Kindly follow the steps below to insert it manually:

• For Android (labels may differ based on manufacturers):
  1. Go to “Settings“
  2. Select “Connection“
  3. Select “SIM Manager“
  4. Select “Add eSIM“
  5. Click “Manual Enter”
  6. Key in the “Manual Entry” code provided in the email

• For iOS:
  1. Go to “Settings“
  2. Select “Mobile Data/Mobile Service“
  3. Select “Add eSIM“
  4. Click “Use QR Code“
  5. Click “Enter Details Manually“
  6. Key in the “Manual Entry” code provided in the email

Unfortunately, eSIM profiles can only be installed once. If you switch devices, accidentally delete the profile, or lose your device, you will need to purchase a new eSIM to set it up on a different device. Please reach out to our Customer Care for further assistance with purchasing and setting up a new eSIM.

An email with the new eSIM profile along with eSIM installation and activation will be sent to you upon successful purchase. You may then activate via the Tune Talk App.

Please refer HERE for a list of devices compatible with the Tune Talk Traveller eSIM

Tune Talk Traveller eSIM can be purchased via the Tune Talk App or Tune Talk Website

Below are a few possible reasons why you are experiencing issues with your eSIM:

1. Your device is not compatible with eSIM
2. Your eSIM profile was installed before registration was completed
3. Your Tune Talk Account status is inactive

You may reach out to our Customer Care by dialling 13100 or 03-2771 7000 for further assistance.

An eSIM is a digital SIM that eliminates the need for a physical SIM card. With eSIM, you can store multiple eSIMs on the same device and use two phone numbers at the same time. It is more secure – someone cannot remove the physical SIM card if your device is lost or stolen. In just a few steps, you are ready to make calls, send messages and browse the web.

Upon removing your eSIM profile, you will experience loss of cellular connection and will no longer be able to access the Internet. To keep your Tune Talk number, you will need to purchase a new eSIM and proceed with an eSIM replacement via the Tune Talk App by following the steps below:

1. Log in to Tune Talk App
2. Go to “More”
3. Click “Extra Services”
4. Click “SIM Replacement”
5. Click “Lost your SIM card” and select the number you would like to keep
6. Click “I need a new SIM” and select “eSIM”
7. An email with the new eSIM profile along with eSIM installation and activation will be sent to you within 5 minutes upon successful purchase
8. Ensure that the eSIM activation is completed before installing your eSIM profile

You may reach out to our Customer Care via:

1. Dial 13100 or 03-27717000
2. Live Chat via Tune Talk Website
3. Visit our Tune Talk kiosk at Wisma Capital A

Unfortunately, we do not allow to switch as eSIM is exclusively for new users