These Terms and Conditions (“Terms”) apply to your use of the [VAS Airtime / VAS Utilities / VAS Vouchers] service offered under Tune Talk’s Value Added Services (“VAS”). These Terms are to be read together with the Tune Talk VAS (Value Added Services) Terms & Conditions, which apply to all VAS services. In the event of any conflict, these Terms shall prevail for this specific service.

1. Definitions
   1. “VAS” means the Tune Talk platform offering Value Added Services, including International Airtime, International Utilities, International Vouchers, and Google Direct Carrier Billing (Google DCB).
   2. “VAS Utilities (International)” means the Service that allows you to make payments for selected international utility providers through the Tune Talk platform.
   3. “TTNow+” refers to the Tune Talk airtime balance, which may be used as a payment method for VAS transactions.
   4. “User” or “you” means any person who accesses or uses VAS and its Services.
2. Service Description
   1. VAS Utilities (International) enables you to make bill payments to eligible utility providers in participating countries.
   2. For certain providers, you will receive a PIN code after purchase (e.g., PLN – Indonesia).
   3. For other providers, no PIN will be issued, and payments will be credited directly to the utility account (e.g., PGN – Indonesia).
   4. The availability of countries, vendors, payment denominations, and payment channels may be updated from time to time at Tune Talk’s discretion as more providers and countries are added.
3. Payment Methods and Charges
   1. All payments for this service are subject to the payment methods, charges, and service tax provisions stated in the Tune Talk VAS (Value Added Services) Terms & Conditions.
   2. Refunds and cancellations for this service are subject to Clause 6 of the Tune Talk VAS (Value Added Services) Terms & Conditions. If payment was made using a method other than TTNow+, you may contact our Customer Careline for assistance as stated in Clause 13 of the Tune Talk VAS Terms & Conditions.
   3. Tune Talk’s liability for this service is as stated in Clause 11 of the Tune Talk VAS (Value Added Services) Terms & Conditions.
4. Eligibility
   1. The Service is available to all active Tune Talk subscribers.
   2. You must provide accurate and complete details for the transaction.
5. Delivery and Redemption
   1. For utility providers requiring a PIN (e.g., PLN – Indonesia), the PIN will be delivered via the Tune Talk App and/or SMS.
   2. For utility providers not requiring a PIN (e.g., PGN – Indonesia), the payment will be processed and credited directly to the registered utility account.
   3. It is your responsibility to ensure that the account or meter number provided is correct before confirming payment.
6. Refunds and Cancellations
   1. All successful payments are final and non-refundable.
   2. If payment via TTNow+ fails and the amount is not delivered to the utility provider, any deducted funds will be refunded to your original payment method after verification by Tune Talk.
   3. If payment was made using methods other than TTNow+, you may contact our Customer Care for assistance as stated in Clause 13. All such requests will be reviewed and processed in accordance with Tune Talk’s refund policies.
7. Limitation
   1. Service availability, supported utility providers, payment denominations, and payment methods are subject to change without notice.
   2. Tune Talk is not responsible for:
      1. Incorrect account or meter numbers provided by you;
      2. Refusal by the utility provider to accept the payment;
      3. Delays caused by the utility provider in processing the payment.
8. Privacy and Data Protection
   1. Your personal information will be processed in accordance with applicable laws and Tune Talk’s Privacy Policy.
9. Suspension or Termination
   1. Tune Talk may suspend or terminate your access to the Service if you breach these Terms or for operational, regulatory, or security reasons.
10. Liability and Indemnity
    1. The Service is provided “as is” and “as available”. Tune Talk does not guarantee uninterrupted or error-free service.
    2. To the fullest extent permitted by law, Tune Talk shall not be liable for any loss, damage, or expense resulting from your use of the Service.
11. Amendments
    1. Tune Talk reserves the right to update or modify these Terms at any time. Continued use of the Service after changes are posted constitutes acceptance of those changes.
12. Governing Law
    1. These Terms are governed by the laws of Malaysia. Any disputes will be subject to the exclusive jurisdiction of the Malaysian courts.
13. Contact
    1. For assistance, refund requests, or more information, please contact Tune Talk Customer Careline at 13100 or +603 2771 7000 (8:00am – 10:00pm daily) or visit tunetalk.com.