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15 Oct, 2025

Customer Care Scheduled System Upgrade: Possible Service Delays (16 – 17 October 2025)

Hey Tune Talkers! 👋

We’ll be carrying out a system upgrade and testing on 16 and 17 October 2025 to make your Tune Talk experience even better.

During this time, you might notice some delays in *Customer Care systems responses or transactions taking a little longer than usual.* Don’t worry — all services will still be available, and our team will be monitoring everything closely to minimize any inconvenience.

We truly appreciate your patience and understanding as we continue to upgrade our customer care systems for smoother, faster service ahead. ❤️

Thanks for sticking with us, Tune Talkers!

#TuneTalk #TuneUpYourWorld

More Info
15 Oct, 2025

Customer Care Scheduled System Upgrade: Possible Service Delays (16 – 17 October 2025)

Hey Tune Talkers! 👋

We’ll be carrying out a system upgrade and testing on 16 and 17 October 2025 to make your Tune Talk experience even better.

During this time, you might notice some delays in *Customer Care systems responses or transactions taking a little longer than usual.* Don’t worry — all services will still be available, and our team will be monitoring everything closely to minimize any inconvenience.

We truly appreciate your patience and understanding as we continue to upgrade our customer care systems for smoother, faster service ahead. ❤️

Thanks for sticking with us, Tune Talkers!

#TuneTalk #TuneUpYourWorld

22 May, 2025

Intermittent connectivity in several areas

More Info
6 Nov, 2024

The Chief Talker is back, Gurtaj Singh Padda Returns as Tune Talk’s Executive Director

More Info
24 Oct, 2024

Sinaran Hati, Senyuman Ceria: Tune Talk Sambut Deepavali bersama Rumah Anak Yatim Sai Pandian

More Info
21 Apr, 2025

#NurAlert: Hebahan Kanak-Kanak Hilang – Mohd Ali

More Info
6 May, 2024

Experience the Beat: Tune Talk Presents the LOOP Music Festival!

More Info
17 Apr, 2024

Tune Talk Goes All-in on AWS to Delight Customers with Cloud-First Strategy and Artificial Intelligence Solutions

More Info
15 Oct, 2025
Customer Care Scheduled System Upgrade: Possible Service Delays (16 – 17 October 2025)

Hey Tune Talkers! 👋

We’ll be carrying out a system upgrade and testing on 16 and 17 October 2025 to make your Tune Talk experience even better.

During this time, you might notice some delays in *Customer Care systems responses or transactions taking a little longer than usual.* Don’t worry — all services will still be available, and our team will be monitoring everything closely to minimize any inconvenience.

We truly appreciate your patience and understanding as we continue to upgrade our customer care systems for smoother, faster service ahead. ❤️

Thanks for sticking with us, Tune Talkers!

#TuneTalk #TuneUpYourWorld

22 May, 2025
Intermittent connectivity in several areas

Please be informed that CelcomDigi will be undergoing a network integration exercise. Information on this will be updated from time to time as indicated in the table below. Please restart your phone should you encounter issues.

2025 Areas
20 May – 30 May HULU PERAK, KINTA 5, BATANG PADANG, CAMERON HIGHLANDS, KUALA KANGSAR 1, BATANG PADANG 1, TTDI / SRI DSARA, KELANA JAYA, GLENMARIE, WANGSA MAJU / SETAPAK 1, OLD KLANG ROAD 2, JERANTUT, BENTONG, TUMPAT / WAKAF BHARU, KOTA BHARU SOUTH, PASIR MAS / RANTAU PANJANG, GUA MUSANG, KOTA BHARU SOUTH 1, PASIR MAS / RANTAU PANJANG 1, TANAH MERAH / JELI 1, KOTA TINGGI, MERSING, SIMPANG RENGGAM, BATU PAHAT 1, SEGAMAT, PEKAN BARU / BEDONG, GURUN / GUAR CEMPEDAK, PENDANG, YAN, SIMPANG AMPAT / JLN KUALA KEDAH, POKOK SENA, PADANG TERAP, BALING, ALOR GAJAH, JEMPOL, KUALA PILAH, LIMBANG / LAWAS, BEKENU / BATU NIAH / MARUDI, MOSJAYA / TAMAN TUNKU, BAU / LUNDU / SEMATAN, MILE 2 TO 9, MILE 10 TO 20, SERIAN, SRI AMAN / BETONG, KAPIT, SERIAN 1, SARIKEI / KANOWIT 1, KUDAT, KOTA MARUDU, RANAU, BEAUFORT, LABUAN, TENOM, TAMBUNAN, SIPITANG 1, BESUT, DUNGUN, BESUT 1, DUNGUN 1
22 May – 30 May CAMERON HIGHLANDS, SIMPANG RENGGAM, LIMBANG / LAWAS, BEKENU / BATU NIAH / MARUDI, MOSJAYA / TAMAN TUNKU, KOTA SAMARAHAN / ASAJAYA, JLN KAKI BUKIT / PADANG BESAR, KUDAT, KOTA MARUDU, KK – JLN GAYA / PANTAI, BEAUFORT, KINABATANGAN, SANDAKAN – TELUPID, HULU TERENGGANU

More Info Here…

6 Nov, 2024
The Chief Talker is back, Gurtaj Singh Padda Returns as Tune Talk’s Executive Director

Gurtaj Singh Padda Photo 1 (2024)

In an exciting new chapter for Tune Talk, we’re proud to welcome back our very own co-founder, Gurtaj Singh Padda, as our new Executive Director. Known for his tech wisdom and sharp wit, Gurtaj played a pivotal role in shaping Tune Talk’s original business model back in 2009.

For an achievement that feels like a scene from a movie, Gurtaj has become Tune Talk’s sole majority shareholder—a first in Malaysia’s MVNO industry. This bold move not only brings him back to lead the company but also transitions Tune Talk into a fully independent entity, poised to chart a unique path in Malaysia’s telecommunications landscape.

Since our inception, Tune Talk has stood out for its dedication to innovative, customer-centric solutions. With Gurtaj at the helm, our commitment to this vision only grows stronger. His deep-seated passion for pushing the boundaries of mobile network capabilities will drive our digital solutions to make life easier and more connected for our users.

Reflecting on this new chapter, Gurtaj shared, “Returning to Tune Talk is a full-circle moment, a homecoming of sorts and it’s exciting to lead the company I helped found with a renewed vision for growth and impact. Our approach to this next chapter will be about pushing boundaries, both in our technology and in the customer value we bring. We’re already working on key initiatives, which will be announced periodically, so stay tuned and watch this space.”

From our early days, Gurtaj was key in launching innovative solutions, pioneering Malaysia’s first numberless SIM cards and flexible options allowing subscribers to change their numbers at any time. These industry-firsts underscored Tune Talk’s core values of flexibility, accessibility, and commitment to customer needs.

Gurtaj Singh Padda Photo 3 (2009)

With extensive experience in telecommunications, including roles with industry leaders like Nokia Singapore and Tata Communications, Gurtaj’s insight and dedication are invaluable assets as we move forward. His leadership will guide Tune Talk into a new era, blending technological advancements with a steadfast commitment to customer-centric services.

We’re excited to begin this next chapter with you—our community of loyal users, partners, and team members—by our side. Thank you for being part of Tune Talk’s journey. Stay tuned for even more updates as we work together to reach new milestones and redefine what it means to connect.

24 Oct, 2024
Sinaran Hati, Senyuman Ceria: Tune Talk Sambut Deepavali bersama Rumah Anak Yatim Sai Pandian

23 Oktober 2024, Kuala Lumpur – Menjelang perayaan Deepavali, Tune Talk berbangga untuk memberikan sokongan dan bantuan kepada Rumah Anak Yatim Sai Pandian di Setia Alam. Sempena Deepavali yang melambangkan kemenangan cahaya dari kegelapan, Tune Talk komited untuk bukan sahaja meringankan beban mereka tetapi juga meriangkan hati dengan menyediakan barangan keperluan dan sokongan untuk menaikkan semangat kanak-kanak serta penghuni di rumah anak yatim tersebut.

Pelbagai sumbangan disalurkan termasuklah bahan pendidikan dan keperluan harian, di mana ianya bertujuan untuk membawa kegembiraan dan harapan dengan memberikan lebih dari sekadar bantuan sementara. Tahun ini, Tune Talk telah melangkah lebih jauh dengan membawa sukarelawan yang mempunyai kemahiran khusus untuk mencipta pengalaman unik bersama para penghuni dalam menyambut Deepavali. Bukan dengan hanya bantuan dari segi kewangan, Tune Talk juga meraikan hari tersebut dengan penuh kemesraan melalui aktiviti yang bermanfaat dan interaktif untuk kanak-kanak.

Perayaan ini merangkumi sesi gunting rambut untuk para penghuni dan kelas tarian yang meriah diketuai oleh seorang guru tarian profesional, di mana kanak-kanak dapat mempelajari gerakan baharu sambil berkongsi detik-detik kegembiraan. Untuk menghidupkan suasana perayaan, seorang artis Henna diundang untuk menghiasi tangan kanak-kanak dengan seni lukisan yang cantik, menggamit keterujaan sempena Deepavali. Pihak Tune Talk juga beramah mesra dengan kanak-kanak sambil menghiasi Kolam yang berwarna-warni, iaitu satu aktiviti tradisional yang mencerminkan kemeriahan Deepavali. Hari tersebut diakhiri dengan acara makan tengah hari yang disediakan dengan penuh kasih sayang oleh kakitangan Tune Talk dan penghuni rumah anak yatim untuk menanamkan rasa kebersamaan dan persaudaraan.

“Sempena Deepavali ini, matlamat kami adalah untuk memberikan lebih dari sekadar sokongan—kami ingin menyinari hati mereka dan mencipta kenangan yang bermakna bersama kanak-kanak ini. Dengan meluangkan masa bersama mereka dan memberikan bantuan praktikal, kami berharap dapat menjadikan sambutan perayaan mereka lebih ceria dengan membawa harapan dan inspirasi untuk impian mereka,” kata Dajmarehan Zolkipli, Pemangku CEO dan CFO Tune Talk.

Sumbangan yang disalurkan bersama aktiviti menarik dan interaksi bersama mereka merupakan tanda keprihatinan yang bertujuan untuk menaikkan semangat dan memperkasakan kanak-kanak ini. Ia dapat memberikan impak berkekalan yang membawa sinar, harapan, dan sebagai ingatan bahawa mereka dihargai dan disokong meskipun selepas perayaan berakhir. Tune Talk juga telah merakamkan keseluruhan aktiviti di Rumah Anak Yatim Sai Pandian dengan mengabadikan detik kegembiraan dan momen-momen bermakna bersama kanak-kanak. Anda boleh menonton video penuh di sini: https://www.youtube.com/watch?v=bsk3smbbH90.

Tune Talk menggalakkan sesiapa yang terinspirasi oleh inisiatif ini untuk memberikan bantuan kepada Rumah Anak Yatim Sai Pandian. Sumbangan dalam apa jua bentuk adalah amat dihargai dan akan memberi impak besar dalam menceriakan kehidupan kanak-kanak ini. Kepada yang ingin membantu, sila hubungi Encik Sai Pandian di talian +6016 2581630 atau kunjungi rumah anak yatim tersebut yang beralamat di 2, Jalan Setia Indah U13/11D, Setia Alam, 40170 Shah Alam, Selangor. Marilah kita bersama-sama menyinari hati dan menyebarkan kegembiraan. Untuk maklumat lanjut, sila layari laman web kami di https://www.tunetalk.com.

TAMAT

Mengenai Tune Talk
Tune Talk adalah Pengendali Rangkaian Maya Mudah Alih (MVNO) yang berkembang pesat di Asia. Sejak pelancaran kami pada tahun 2009, kami kekal komited terhadap misi menyediakan kadar rendah yang menarik dan insentif menarik kepada pasaran. Sebagai syarikat telekomunikasi gaya hidup digital, perkhidmatan kami termasuk panggilan tanpa had, SMS, dan pakej internet berkelajuan tinggi yang memenuhi permintaan untuk produk yang ringkas, bernilai tinggi dengan akses mudah dan capaian pengedaran yang luas. Dimiliki terutamanya oleh Tune Group dan CelcomDigi, kami memanfaatkan sinergi kumpulan yang kukuh dan infrastruktur rangkaian yang mantap untuk sambungan yang berterusan. Sentiasa berinovasi, kami berusaha untuk menjadi perintis digital di pasaran untuk menyediakan penyelesaian telekomunikasi terbaik untuk memenuhi keperluan pelanggan yang sentiasa berubah. Untuk maklumat lanjut, sila layari www.tunetalk.com.

Foto & Kapsyen


Foto 1 – [Dari kiri] Pengarah Pengurusan Sumber Manusia Tune Talk, Encik Jason Ramesh menyerahkan replika cek baucar AEON bernilai RM10,000 kepada Encik Sai Pandian di Rumah Anak Yatim Sai Pandian Setia Alam.

 


Foto 2 – Kakitangan Tune Talk meluangkan masa bersama kanak-kanak untuk latihan bacaan doa.

 


Foto 3 – Kakitangan Tune Talk membantu penjaga rumah anak yatim menyediakan makanan tengah hari.

21 Apr, 2025
#NurAlert: Hebahan Kanak-Kanak Hilang – Mohd Ali
Nama:
Mohd Ali (8 Tahun)
Tarikh & Lokasi Hilang:
14 April 2025 di PPR Gum-gum Batu 16, Sandakan Sabah
Poster Mohd Ali
Insp Muhammad Faizzuddin Bin Dahlan 012-5390281 Atau Hubungi IPD Sandakan 089-242222

Maklumat Lanjut Di Sini.

6 May, 2024
Experience the Beat: Tune Talk Presents the LOOP Music Festival!

Kuala Lumpur, 2 May 2024 – Get ready to groove as Tune Talk unveils its latest extravaganza, the LOOP Music Festival campaign, happening now until its concert finale 11 May 2024. Dive into a world of exclusive perks tailored for Tune Talk subscribers.

“The LOOP Music Festival is not just an event; it’s a bespoke journey for those thatseek an audio escape, promising a unique and unforgettable fusion of music, art, and culture for our valued subscribers,” says Joseph Lim, Chief Marketing Officer of Tune Talk.

The rhythm of the city comes alive at the LOOP Music Festival 2024!This festival promises to be a symphony of sensations. Announced back in February, the festival boasts a stellar lineup of iconic performers such as Dato’ Sri Siti Nurhaliza, Dayang
Nurfaizah, Masdo, XPDC, Noraniza Idris, and more, guaranteeing a musical journey like no other.

Loopfest Grid Final 02

In line with our commitment to always embrace local talent, Tune Talk proudly supports this celebration. Brace yourself as Tune Talk unveils captivating experiences at the LOOP Music Festival, catering to both subscribers and music enthusiasts alike.

Participation is as easy as hitting play: Tune Talk customers simply need to download or open the Tune Talk app and redeem 300 Tune Talk Points to earn a chance to win exciting prizes, including RM10 KFC vouchers, right from the app. With a maximum of 5 entries per day, every day is another opportunity to win big.

Each week, 25 lucky winners will be randomly drawn, with announcements made on Tune Talk’s Facebook and Instagram channels, so keep a lookout because you could be one of the winners!

This electrifying campaign is open to all Tune Talk subscribers. Join us as we embark on this thrilling musical journey together, only with Tune Talk!

17 Apr, 2024
Tune Talk Goes All-in on AWS to Delight Customers with Cloud-First Strategy and Artificial Intelligence Solutions

17 April 2024, Kuala Lumpur – Tune Talk, Asia’s fastest-growing Mobile Virtual Network Operator (MVNO), is pleased to be Malaysia’s first MVNO to announce that it is all-in on Amazon Web Services (AWS), an Amazon.com company, to optimize its network services and reimagine the end customer experience by embracing innovation with a cloud-first strategy. Tune Talk aims to digitally disrupt the Malaysian telco market by introducing fresh loyalty benefits and discounts, and remain competitive via unique 5G and Artificial Intelligence (AI)-powered offerings tailored for customers seeking value.

A Collaboration Built on Innovation

In the global telco industry marked by rapid technological evolution and increasing customer demands, where traditional approaches are giving way to more agile, cloud-based solutions, Tune Talk’s cloud-first move with AWS represents a strategic alignment with its commitment to digital innovation.

By migrating all of its IT workloads to AWS, Tune Talk will leverage AWS’s robust infrastructure, unparalleled scalability, and advanced cloud services to deliver in-country network services with enhanced resiliency, security, efficiency, and performance. Building on AWS cloud will enable Tune Talk to optimize operations, reduce costs, and respond to the needs of its extensive and diverse customer base of over one million subscribers with agility.

Venturing into the Future of Telco

Tune Talk plans to experiment with AWS’s AI and Machine Learning (ML) capabilities powered by Amazon SageMaker to provide operational foresight to potential network issues, with the aim of having self-healing network operations that reduce downtime by 2024. Using a purpose-built data lake built on Amazon S3 to store, analyze, and gain actionable insights from its data, Tune Talk will have a 360-degree view of its customers, allowing for more effective, personalized campaign management and collaboration across its industry partners.

With an eye on the future, the aspiring digital lifestyle telco operator plans to venture into Generative Artificial Intelligence (AI) to elevate Tune Talk’s service offerings with predictive analytics capabilities, providing customers with more engaging experiences. Since 2021, Tune Talk has implemented a data-centric business strategy focusing on transforming insights gathered from subscribers into a bespoke brand user experience, including curating unique online and in-person initiatives for specific target markets.

This initiative will enable Tune Talk to offer more efficient and engaging customer interactions, and provide immediate and relevant customer support through intelligent virtual assistants and chatbots, leveraging AWS services such as Amazon Lex, which enables customers to build bots with conversational AI, and Amazon Polly, which turns text into lifelike speech.

“By migrating all our workloads from on-premises to AWS, Tune Talk is not just moving data and voice, but adopting a tech-focused business approach with an updated, more reliable network infrastructure powered by cloud technology,” said Dajmarehan Zolkipli, Chief Financial Officer and acting CEO of Tune Talk. “Leveraging AWS AI technology to tap into the wealth of opportunities that come with advanced analytics and machine learning will be a game-changer, positioning Tune Talk to boost revenues and unlock new revenue streams with increased speed to market, and to offer targeted and unique lifestyle services on 5G to our customers.”

“Telcos today are enabled by cloud to deliver differentiated solutions and experiences, make faster business decisions, and unlock new revenue opportunities,” said Azhar Abdullah, Head of Enterprise Business, AWS Malaysia. “Going all-in on AWS enables Tune Talk to leverage AWS’s broad functionality and innovative approach to provide comprehensive 5G and AI/ML services, streamline costs, and improve efficiencies, with the upcoming AWS infrastructure Region in Malaysia further enabling local data storage and lower latency. We are proud to support Tune Talk’s mission to become a preferred digital lifestyle telecommunications company that delights customers, while growing securely and at scale.”

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