Responsibilities

• Handle all inbound calls.
• Provide assistance through Live Chat support.
• Reply promptly to Customer’s Emails.
• Follow up with customer’s support requests through Web or Self-Care in a timely manner from general inquiry to technical assistance.
• Escalate the customer’s issues to higher level or respective department whenever necessary.
• Maintaining high standard of professionalism, quality and discipline at all time and adhering to assigned schedule
• To undertake any task or assignment as may be assigned to you by your immediate superior or Management from time-to-time.

Requirement

• Required language(s): English, Bahasa Malaysia. Those who can also communicate in Mandarin will be an added advantage.
• Some experience specializing in Customer Service would be ideal, however fresh graduates may also apply as training will be provided.
• Applicants must be willing to work in Bukit Damansara, Kuala Lumpur and able to commute following the shift timings.
• Possess great attitude and good problem-solving skills.
• Exuberates confidence and is a fast leaner.
• Possess excellent communication and interpersonal skills.
• Ability to multitask.
• Must be able to work on shift over different hours/days.