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Here are some of the ways to check your account balance:

Call IVR : by dialing 13101 and then follow these steps:
First, select your preferred language
Select option 1 for Account Info
Select option 1 for Balance and Validity
You may press 1 to repeat the balance & validity read-out
USSD Menu : Dial *133# and press Send.
Login to Self Care account. Then follow these steps:
Choose Mobile Number
Click My Profile

Yes you can. You can view a summary of your usage in the last 90 days with your Self Care account. Just click on the My Usage tab and then select Credit History option.

Yes you can. You can view your minute-by-minute usage in the past month with your Self Care account. Just click on the My Usage tab and then select Credit History tab.

Yes, it varies based on every top-up as per table below:

After that, your balance will still be valid but you will enter a Grace Period of 45 days. You will not be able to make calls, SMS or use any data you may have until you top up again.

Failing to top up within Grace Period will cause your number to be disconnected. Tune Talk reserves the right to charge up to RM1,000 (by billing, top-ups or service subscriptions in kind) for reactivation or ownership transfer requests. All such requests will be considered on a case-to-case basis and subject to Tune Talk’s policies. When you top up, your previous balance will be added onto the latest top up and all credit will be usable within the new expiry period.

You can always check your validity and SIM expiry by calling *133#.

You are first advised to retry after a few minutes. If the transactions continue to fail, there is a possibility that the transaction was declined due to your bank’s measures to protect potentially fraudulant transactions and you are thus advised to check with your bank.

There will be no deduction or fee on your reload for the 4G upgrade process and you will receive the full amount of the reload in your new SIM except SST charges for passport holders.

During puchase, customers will need to key in their correct shipping address and attach a copy of MyKad/Passport for verification purposes. Once the details have been received, Tune Talk will process the order and the delivery will take between 3 to 7 working days.

Upgrade your old SIM card with the latest 4G network accessible SIM card (Existing Tune Talk users)

Yes, a minimum credit reload of RM30 will need to be made

Users can pay via e-banking, credit cards and major eWallets.

You can either pick any mobile plan to come with your new SIM or reload a minimum of RM10. This new plan will replace any existing plan from your previous SIM card and reloads will also be added on top of any existing credit balance.

Great! Now you’ll just need to call our careline at 13100 or 03-27717000 and inform us that you have received the SIM card. Our team will proceed with the SIM card replacement.

Yes, it will remain and any new reloads (subject to applicable taxes) will be added on top of it.

After receiving your SIM, it would take between 1-2 working days to complete.

MNP allows you to change network service providers without losing your number. That means you can keep your mobile number even if you switch services. For more information, check out this SKMM article!

Service Tax 6% will be implemented nation-wide from 1^st Sept 2018 onwards; SST is introduced to replace the current GST.

All provision of telecommunication services by telco provider are subjected to Service Tax. Examples are IDD call, telex, video conference, roaming, fax, VoIP, lease line, MVNO, bandwidth service, billing and collection services, maintenance of facilities, installation, etc.

You may contact our Careline at 13100 and 03-27717000.

Tune Talk will issue a valid invoice for all subscriber account and can be downloaded from the Tune Talk Self-care portal, visit https://selfcare.tunetalk.com/selfcare/login.do.

Yes. Roaming services provided by Malaysian telco (Telco) to its subscribers, whether the roaming services is provided in Malaysia or outside Malaysia is subject to service tax

Yes, all charges and pricing stated in Tune Talk Online Shop is inclusive of SST.

Yes. Telecommunication services between special area (SA), from SA to the designated area (DA) and from DA to SA are subject to service tax.

Tune Talk SIM Pack cost are RM 5 with airtime of RM 2 and Starter pack at RM 8 with airtime of RM4. (Both prices are inclusive of SST)

Purchase of prepaid SIM card is already inclusive of service tax, you will not be further charged when you register a new prepaid number, as there is no registration fee.

No, Service Tax 6% is charged upon the purchase of reload, therefore content services and Local Airtime Transfer is not applicable for SST

No, Service Tax 6 % is charged upon the purchase of reload, No further service charges is applied

1. In accordance to the instruction from the Ministry of Finance based on Section 34(3)(a), Service Tax Act, 2018, as of 6th September 2018, the SST (Sales and Service Tax) will not be charged on the mobile prepaid service for Malaysian citizens.
2. Non-Malaysians purchasing the mobile prepaid service will be subject to the 6% SST charge.

Any irregularities shall be forwarded to the eAduan of Ministry of Domestic Trade, Co-operatives and Consumerism (KPDNKK) https://eaduan.kpdnkk.gov.my or email to e-aduan@kpdnkk.gov.my

Hotline : 1800-886-800 | Tel : 03-8000 8000 | Faks : +603-8882 5983 Kementerian Perdagangan Dalam Negeri, Koperasi dan Kepenggunaan No 13, Persiaran Perdana, Presint 2, 62623 Putrajaya, Malaysia

For more information please refer to here.

Effective from 1 September 2018, under Group I, Item 2(a), First Schedule of the Service Tax Regulations 2018, the provision of:

• Telecommunication services; and
• Other services in connection with telecommunication services, excluding provisions of services to another provider of telecommunication services in Malaysia or outside Malaysia are subject to service tax.

Service tax is a tax charged on any provision of taxable services; made in the course or furtherance of any business; by a taxable person; and in Malaysia. Service tax is not charged on imported nor exported services.

Tune Talk offers great value prepaid mobile internet plans and peace of mind for your connectivity needs. Check out our latest plans here.

Get our SIM Pack at the price of RM5 each.

Random number
Drop by any Tune Talk Prepaid dealer and buy it off the shelves.

If you wanna choose your own number, follow these steps:

• Log on to www.tunetalk.com
• Click on Register. Complete the form (no false details now!)
• Choose your preferred number and print your receipt
• Visit your nearest Tune Talk dealer, show him your receipt, and buy a Tune Talk SIM pack with your chosen number

You can visit www.tunetalk.com for more info. We’ll also send you messages from time to time about great deals and offers from our partners!

Tune Talk is a Mobile Virtual Network Operator (MNVO) offering ‘no-frills’ mobile prepaid services with the lowest calling rates around.

Because we know you‘ll love:

• Lower voice call and SMS rates
• A fun, simple and easy-to-use prepaid service
• Exciting deals from our partners nationwide like Tune Protect, Dunkin Donuts and many more.

Nope, we’re prepaid all the way.

Yes there are! You’ll get these Value Added Services:

• Miscall notification

Pop the SIM into your phone, go through the simple steps and you’re activated.

If you have a dispute, you can send an email to customer.care@tunetalk.com or contact us via Live Chat for further assistance.

No. Charges for change mobile number will be deducted only from your own Tune Talk prepaid credit balance. In the case of insufficient balance, your mobile change request will not be processed.

For new registration, you are entitled to one FREE change mobile number request as long as it is within 48 hours of registration. After the 48 hours window, any change mobile number request will be charged.

After completing change mobile number request, subscriber can launch TT Selfcare App to check their number reflecting correctly in the App.

There is a charge of RM35.00 each time a mobile number is changed.

Changing of mobile phone number can be done through the Self Care Portal or Tune Talk Selfcare App.

Change mobile number is a feature offered by Tune Talk to allow Tune Talk Subscribers to choose a preferable number as their primary hotline.

If your eSIM profile fails to download, you may opt to enter your eSIM profile manually. An email with the Manual Code and QR Code will be sent upon purchase. Kindly follow the steps below to insert it manually:

• For Android (labels may differ based on manufacturers):
  1. Go to “Settings“
  2. Select “Connection“
  3. Select “SIM Manager“
  4. Select “Add eSIM“
  5. Click “Manual Enter”
  6. Key in the “Manual Entry” code provided in the email

• For iOS:
  1. Go to “Settings“
  2. Select “Mobile Data/Mobile Service“
  3. Select “Add eSIM“
  4. Click “Use QR Code“
  5. Click “Enter Details Manually“
  6. Key in the “Manual Entry” code provided in the email

Unfortunately, eSIM profiles can only be installed once. If you switch devices, accidentally delete the profile, or lose your device, you will need to purchase a new eSIM to set it up on a different device. Please reach out to our Customer Care for further assistance with purchasing and setting up a new eSIM.

An email with the new eSIM profile along with eSIM installation and activation will be sent to you upon successful purchase. You may then activate via the Tune Talk App.

Please refer HERE for a list of devices compatible with the Tune Talk Traveller eSIM

Tune Talk Traveller eSIM can be purchased via the Tune Talk App or Tune Talk Website

Below are a few possible reasons why you are experiencing issues with your eSIM:

1. Your device is not compatible with eSIM
2. Your eSIM profile was installed before registration was completed
3. Your Tune Talk Account status is inactive

You may reach out to our Customer Care by dialling 13100 or 03-2771 7000 for further assistance.

An eSIM is a digital SIM that eliminates the need for a physical SIM card. With eSIM, you can store multiple eSIMs on the same device and use two phone numbers at the same time. It is more secure – someone cannot remove the physical SIM card if your device is lost or stolen. In just a few steps, you are ready to make calls, send messages and browse the web.

Upon removing your eSIM profile, you will experience loss of cellular connection and will no longer be able to access the Internet. To keep your Tune Talk number, you will need to purchase a new eSIM and proceed with an eSIM replacement via the Tune Talk App by following the steps below:

1. Log in to Tune Talk App
2. Go to “More”
3. Click “Extra Services”
4. Click “SIM Replacement”
5. Click “Lost your SIM card” and select the number you would like to keep
6. Click “I need a new SIM” and select “eSIM”
7. An email with the new eSIM profile along with eSIM installation and activation will be sent to you within 5 minutes upon successful purchase
8. Ensure that the eSIM activation is completed before installing your eSIM profile

You may reach out to our Customer Care via:

1. Dial 13100 or 03-27717000
2. Live Chat via Tune Talk Website
3. Visit our Tune Talk kiosk at Wisma Capital A

Unfortunately, we do not allow to switch as eSIM is exclusively for new users

GPRS stands for General Packet Radio Services. In comparison to the normal circuit switched platform, this feature gives you increased connection speed when accessing WAP or the Internet while you are on the move.

You will be charged a minimum of RM0.03 per MB. Multiple sessions will be charged RM0.03 per session notwithstanding that each session may not reach or exceed 1MB.

Example 1: – If you download 1MB of data, you will be charged RM0.03 or if you download 1.5MB, you will be charged RM0.06.

Example 2: – If you download 1MB of data, but it was done in 3 sessions, you will be charged RM0.09.

Note: Only applicable for Tune Talk Buddies Pack

Yes, the minimum charge is 3 sen.

With Data/Internet, you will only be charged for the amount of data that is actually transferred. The cost of using Data/Internet is RM0.03/MB.

Example: If you download 1MB of data via Data/Internet, you will be charged RM0.03.

No, you don’t. Your Tune Talk account comes with Data/Internet pre-activated.

You may call our Customer Care at 13100 (local call rates apply) or send an email to customer.care@tunetalk.com

Tune Talk Data Roaming Pass allows you to subscribe to Internet and roam for abroad use.

The 3-Day Data Roaming Pass is only valid in selected countries that you can only use in one country at a time.

If you wish to enjoy data in this new destination country, you will only need to subscribe to the available Data Roaming Pass. Upon activation of this new Pass it will automatically override the previous Pass activated in the previous country.

You may perform an ‘advance purchase’/’pre-subscribe’ the passes before you travel abroad. You may purchase multiple passes for multiple countries before you travel.

All RAP must be activated/utilised within 30 days from the date of subscription

Successful Data Roaming Passes will only be activated and displayed on the Tune Talk App once you connect to eligible Tune Talk Roaming Partner Networks in the destination country

You can purchase a maximum of 3 Data Roaming Passes for both 1-Day and 3-Day passes

All RAP can only be done via the Tune Talk App.

Data Roaming Passes purchased can only be used in selected participating countries with particular networks.

Click here to view respective country list & Tune Talk Roaming Partner Networks.

Firstly, you will receive an SMS confirmation upon successful subscription. Then, activation is almost immediate as long as you are connected to the correct Tune Talk Roaming Partner Networks (subject to the quality of network connection during point of time and location in destination country with the correct APN settings).

RAP will have the same validity period as your current Pass. Upon exhaustion of the current Pass, you will receive an SMS notification. The pre-added pass will be activated along with an SMS activation and the new validity will start at the time of activation.

e.g. In the event where you pre-add the 3-Day Data Roaming Pass on 1st July 2019 while currently enjoying a remaining of 700MB out of 2GB (from the existing 3-Day Data Roaming Pass) which expires on 2nd July 2019; if you were to exhaust the remaining 700MB at 3PM on the 1st July 2019, your new pre-added 2GB Pass will be activated immediately and will expire within 72 hours from 3PM, 1st July 2019.

Balance and validity can be checked via Tune Talk App or by dialing *138#.

If your Data Roaming Pass data quota is exhausted within the validity period, your data will experience a hard stop as there is no Pay-Per-Use Data for roaming. To continue, you may purchase a new Data Roaming Pass via Tune Talk app, dial USSD *138# or SMS.

No, the Data Roaming Pass will expire automatically when the validity period ends.

말레이시아 내에서의 배송 비용은 RM6입니다. 현재는 해외 배송이 불가능합니다. 말레이시아 외의 국가에서 SIM 카드를 구매하신 여행객은 쿠알라룸푸르 국제공항 제1 터미널(KLIA), 쿠알라룸푸르 국제공항 제2 터미널(KLIA2), 코타키나발루 국제공항(KKIA) 또는 페낭 공항에서 수령하셔야 합니다.

네, 계속해서 말레이시아 트래블러 SIM을 사용하실 수 있습니다. 튠톡 앱에 접속하여 재충전 및 튠톡 데이터 플랜을 신청하면 연결을 유지하실 수 있습니다.

주문 물품이 도착하지 않았고 영업일 기준 7일~14일간 당사로부터 연락을 받지 못하신 경우에는 customer.care@tunetalk.com에 다음 정보를 포함하여 이메일을 보내 주십시오.

• 성명
• 여권 번호
• 주문 번호 및 주문 날짜
• 도착 날짜 및 시간
• 도착 목적지
• 말레이시아 내 숙소 (예: 호텔명)
• 연락처

말레이시아 외 배송/국제 배송

국제 배송은 현재 불가능합니다.
말레이시아 외의 국가에서 SIM 카드를 구매하신 여행객은 쿠알라룸푸르 국제공항 제1 터미널(KLIA), 쿠알라룸푸르 국제공항 제2 터미널(KLIA2), 코타키나발루 국제공항(KKIA) 또는 페낭 공항에서 수령하셔야 합니다.

말레이시아 국내 배송

말레이시아 국내 배송 비용은 RM6입니다. 현재는 해외 배송이 불가능합니다.

말레이시아 외의 국가에서 SIM 카드를 구매하신 여행객은 쿠알라룸푸르 국제공항 제1 터미널(KLIA), 쿠알라룸푸르 국제공항 제2 터미널(KLIA2), 코타키나발
루 국제공항(KKIA) 또는 페낭 공항에서 수령하셔야 합니다.

최소 7일 전에 주문해 주셔야 합니다.

주문 건은 영업일 기준 3일~5일 이내에 도착합니다.

주말이나 공휴일에 주문하신 경우, 다음 영업일에 해당 주문 건을 처리해 드립니다.

당사에서는 안전한 배송을 위해 배송 추적(Courier Post Track and Trace) 서비스를 이용합니다. 당사에 알려 주시는 배송지에는 월요일에서 금요일, 오전 7시에서 오후 6시 사이에 물품 수령 후 서명해 주실 분이 계셔야 합니다. 물품 수령 후 서명해 주실 분이 없는 경우에는 귀하의 지역 우편 제도에 따라 배송 약관이 적용됩니다.

튠톡 앱을 다운로드하거나 https://www.tunetalk.com/prepaid/top-up/에 방문하여 충전하세요.

• 말레이시아에 도착하면 기기에 SIM 카드를 장착합니다.
• 13101번으로 전화하여 SIM을 활성화합니다.
• 모바일 데이터를 활성화합니다.

주문에 대한 문의 사항이 있는 경우, 다음과 같은 세부 내용을 포함하여 customer.care@tunetalk.com으로 이메일을 보내주시길 바랍니다.

• 성명
• 여권번호
• 주문 번호/거래 ID

• 잔여 데이터는 *134#번으로 전화하여 확인해 주세요.
• 휴대전화 사용 시간 잔여량은 *133#번으로 전화하여 확인해 주세요.

국가별 요율에 따라 청구됩니다.

<00><국가 코드><휴대 전화 번호> 번으로 간편하게 전화를 걸어 분당 12센(SEN)인 당사의 저렴한 국제 직통 전화(IDD) 요금을 즐겨보세요.

말레이시아 트래블러 SIM은 튠톡의 인터넷 유심 팩으로 말레이시아를 방문하는 여행객을 위한 3가지 데이터 플랜으로 구성되어 있습니다. 여행객은 트래블 LITE SIM, 트래블 FAST SIM 또는 트래블 UNLIMITED SIM 중 선택하여 구매하실 수 있습니다.

1. “SIM 활성화”를 선택합니다.
2. “이 SIM 등록”을 선택 후 프로모션 코드 “건너뛰기”를 클릭합니다.
3. “새 번호 받기”를 선택합니다.
4. “물리 SIM”을 선택합니다.
5. SIM 바코드를 스캔합니다.
6. 여권 또는 MyKad(말레이시아인만 해당)을 스캔합니다.
7. 사용자 세부 사항을 기재합니다.
8. 안면 인식을 완료하면 SIM이 등록됩니다!

매일 오전 8시에서 오후 10시까지 운영하는 저희 고객 서비스 팀에 13100번으로 연락주시거나 tunetalk.com에서 온라인 채팅을 이용해 주십시오.

Self Care portal is your personal page. It contains all the information about your Tune Talk account; Allows you to manage your personal details in your account, top up and transfer credit to another Tune Talk mobile number.

To change your password:

• Log in to your Self Care account
• Click My Profile
• Click View Profile
• Click Edit Profile
• Click Change Password option
• Enter your current password
• Enter your new password and confirm password
• Save the changes

To retrieve your password:

• Go to your Self Care login page, select First time login/retrieve password
• Select Forgot Password/Username
• Select your nationality
• Select the method of retrieval (email or mobile number)

Send our Customer Care an email at customer.care@tunetalk.com to request for your Self Care account details.
Please provide the following information:

• Full Name
• NRIC / Passport Number
• Tune Talk SIM card number (601999…)
• Full Address
• Date of Birth

The provided information will be used to verify your profile before providing you with the Self Care account login details.

You can view your account details:

• Mobile Number
• Current airtime balance & network validity
• Personal details
• Last 3 months top up transaction details
• Last 3 months call/SMS records
• No insurance policy on Selfcare

You can also:

• Perform top ups
• Change mobile number
• Transfer Airtime Balance

Free Basic Internet (FBI) is a service that enables Tune Talk users that have exhausted their existing data packages (bonus, mobile internet, paid or free) or no data packages to enjoy FREE always-on connectivity.

Tune Talkers will be allocated 10Gb of FBI data quota at 64kbps that is refreshed at the 1st of every calendar month.

You will also receive an SMS notification from the us when your BI quota usage is at 90% and 100%.

Yes! If you have FBI, you will no longer be charged pay-per-use rates if you don’t have any Data Plans.

You can check this by dialing *134# (USSD) or send FBI STATUS to 2222 or within the Tune Talk App.

Quota balance also via FBI STATUS to 2222

No. Users who are enjoying FBI cannot opt for pay-per-use data usage.

Free basic internet will be available for new subscribers after 15th January 2019 as well as selected existing subscribers by phases starting from the same mentioned date.

Eligible subscribers will be notified via SMS and you just have to follow the steps provided.

Once 10GB FBI is exhausted, you can no longer enjoy data and you will need to subscribe to another Mobile Internet plan to continue to enjoy data.

Self Care portal is your personal page. It contains all the information about your Tune Talk account; Allows you to manage your personal details in your account, top up and transfer credit to another Tune Talk mobile number.

To change your password:

• Log in to your Self Care account
• Click My Profile
• Click View Profile
• Click Edit Profile
• Click Change Password option
• Enter your current password
• Enter your new password and confirm password
• Save the changes

To retrieve your password:

• Go to your Self Care login page, select First time login/retrieve password
• Select Forgot Password/Username
• Select your nationality
• Select the method of retrieval (email or mobile number)

Send our Customer Care an email at customer.care@tunetalk.com to request for your Self Care account details.
Please provide the following information:

• Full Name
• NRIC / Passport Number
• Tune Talk SIM card number (601999…)
• Full Address
• Date of Birth

The provided information will be used to verify your profile before providing you with the Self Care account login details.

You can view your account details:

• Mobile Number
• Current airtime balance & network validity
• Personal details
• Last 3 months top up transaction details
• Last 3 months call/SMS records
• No insurance policy on Selfcare

You can also:

• Perform top ups
• Change mobile number
• Transfer Airtime Balance

Friends & Family is Tune Talk latest’s offer where you only pay 10 sen per minute to your ten favourite Tune Talk numbers, anytime of the day.

Friends & Family is available on 16 March 2012 onwards.

You can configure your favourite 10 numbers via:

• SelfCare – login and click on My Services and select TuneBuddies
• Or *111# – option 5, Services and option 3, Tune Talk number.

Only 10 sen per minute for local calls to your selected Tune Talk numbers, 24 hours a day.

No, there is no charge or fee to enjoy Friends & Family. However, once you configured all 10 numbers, there will be a nominal fee of RM2 per transaction to make further changes.

No, Friends & Family is limited to Tune Talk numbers only.

Login to your SelfCare account or dial *111# and select “List” option from the menu.

With a minimum purchase of RM10 top up or any mobile plan, you neither get charged for a physical SIM card nor for any delivery charges. This does not however apply for eSIMs which will cost RM10.

You may pay via e-banking, credit or debit cards and with major eWallets.

There will be no additional deduction on your top up for ‘Get New SIM’ and you will receive the full amount of the top up in your new SIM (subject to relevant taxes for non-Malaysians).

After placing your order, SIM delivery would take at most 7 working days (any delays are subject to our delivery partners’ Terms & Conditions of delivery). Should you choose eSIM however, it will be sent immediately to your email upon completing your order.

Unfortunately, you can’t change it upon confirmation of your purchase. The good news is Tune Talk has a service which enables you to switch your number once for free upon newly activating it. After a few days grace period, you can change it for only RM5, anytime. (Look for ‘Change Mobile Number’ under the ‘Extra Services’ in the Tune Talk App.)

International Airtime Credit Transfer is a service that allows Tune Talk prepaid subscribers to transfer a small amount of prepaid credits to overseas prepaid mobile accounts.

You may transfer the prepaid credits from your Tune Talk Prepaid mobile number to another prepaid mobile number overseas (Bangladesh, Brazil, India, Indonesia, Pakistan, Philippines, Sri Lanka, Thailand, Turkey, Vietnam). Varies between both shortcodes.

No, it is only available in Malaysia.

You can perform the International Airtime Credit Transfer as long as you have sufficient balance for the selected denomination.

You can transfer a maximum of RM100 per day.

You will only be charged for the denomination selected for the International Airtime Credit Transfer.

The denomination will be in foreign currency depending on the country.

Yes. Tune Talk Prepaid subscribers will receive an SMS confirmation when the recipient receives the credit. The SMS will display the amount (in MYR) deducted from sender’s credit balance and the foreign amount received by the recipient.

Recipient will receive an SMS notification on the amount transferred over (in foreign currency).

No. You can only send according to the fixed denominations offered by Tune Talk.

You may contact Tune Talk’s Customer Care at 13100.

No subscription fee is required to use this service

You must be a Tune Talk prepaid subscriber. You must be in active state and have enough balance to purchase International Airtime Credit Transfer.

No, your line has to be in “active” state to enjoy this service.

All SMS sent are free.

Yes, all Tune Talk prepaid customers can use this service.

Within 5 minutes.

The recipient’s airtime balance will be increased (top-up) but the recipient might not receive the SMS notification. The sender will receive a successful SMS notification.

An invalid number message will be sent to the sender and the deducted amount will be refunded into the sender’s prepaid account.

You can transfer a maximum of RM100 per day.

You can report this to our Customer Care at (03-2771 7000) or dial (13100). You can also Live Chat with us and we will assist you accordingly.

Here are a few ways to find out:

What’s My Status
Call *111# on your mobile. Then select Option 1 followed by Option 2. If the status says “barred” then you’ll need to make a top-up before you can make another call.

What’s My Airtime
Sometimes it could be as simple as not having enough airtime. To check, call *111# and select Option 1 followed by Option 1 again for the details.

Where’s My Network
This one’s an easy one. Just look at your phone’s network bar. If there’s no bar highlighted (not even 1) then you’re in a low-coverage area. The only solution is to move to a place where the network’s signal stronger.

What’s My Line
This one requires a bit of digging into your phone settings. You’ll need to check if your phone’s using Line 1 or Line 2. If it’s on Line 2, you’ll need to switch it back to Line 1 instead.

For most phones, this means pressing the # key till the Change Line box appears. Select OK to proceed. Otherwise you may need to check your phone manual.

Here are a few ways to find out:

What’s My Status
Call *111# on your mobile. Then select Option 1 followed by Option 2. If the status says “barred” then you’ll need to make a top-up before you can make another call.

What’s My Airtime
Sometimes it could be as simple as not having enough airtime. To check, call *111# and select Option 1 followed by Option 1 again for the details.

Where’s My Network
This one’s an easy one. Just look at your phone’s network bar. If there’s no bar highlighted (not even 1) then you’re in a low-coverage area. The only solution is to move to a place where the network’s signal stronger.

TTHV is a new tariff pack which offers hi-speed data at affordable prices and extends your credit validity.

The TTHV Pack is made available to:

• New Tune Talk subscribers who registered after 00:01, 24th August 2021 onwards; or
• Subscribers who request to port-in after 00:01, 24th August 2021 onwards; or
• Existing Tune Talk subscribers who switch to TTHV Pack after 00:01, 24th August 2021 onwards.

From 24th August 2021 onwards, only TTHV tariff pack will be available for new SIM registrations or port-ins.

Yes, you can switch for 300 TT Points. However, this fee is waived from 13th Sept 2021 until 31st March 2022.

Find out more here.

You will experience the Free Basic Internet (FBI) connection at speeds of 64kbps.

Alternatively, you may purchase available boosters or repurchase a plan to enjoy hi-speed data.

Data boosters are additional data quotas that you can add-on to your existing data plan. You can subscribe to boosters via the “Get Add-Ons” menu in My Account page via the App or dial *111# USSD menu. Boosters will follow the validity of the data plan and do not auto-renew.

Yes. All TTHV plans or passes come with validity extensions.

(e.g.) If you reload RM30 on 1st September 2021, the validity will extend up till 23:59, 30th September 2021. If you purchase the Hi-35 Monthly plan on 4th September 2021, the validity will be further extended until 3rd October 2021.

The Connect Apps include WhatsApp, WeChat and more apps to be included in the future. The unlimited quota is subject to Tune Talk’s Fair Usage Policy (FUP).

Yes, hotspot usage will be deducted from any base or booster quotas available for any data plans. Once exhausted, you can purchase boosters which can also be utilised for hotspot.

For the best experience, we recommend checking your Tune Talk App! You can also SMS STATUS to 2222, or dial *134# (USSD).

FBI is a service that enables Tune Talk users who have exhausted their data packages (data plan, bonus, or freebies) or those without data plans to enjoy always-on connectivity directly on your mobile device.

Subscribers will be allocated 10GB of FBI data quota at 64kbps speed which will be refreshed every 30 days from the first date of your mobile number’s registration.

Once the 10GB FBI is exhausted, you will no longer be able to use any data until it is refreshed again.

There are Grand Prizes, First Prizes, and Weekly Prizes available. Winners will be selected at random. Please refer to the table below for further details.

This campaign is eligible for all Tune Talk subscribers excluding inbound/outbound travelers, Staff or Dealers/Partners.

1. Login to Tune Talk App
2. You will receive push notification about the campaign
3. An additional pop-up will appear to Opt-In (join) the campaign
4. Click “YES, I want to join!” to confirm your participation in the campaign
5. You will receive ongoing notification, updates of your entries and other relevant campaign information
6. Top up your mobile number to earn entries

You will earn entries through successful top up transactions or direct plan purchase (applicable only for Pelan Jimat and Epik).

Entries are valid exclusively for this campaign, while Tune Talk Points can be redeemed for #JomEnjoy offers and Tune Talk Rewards are available within the Tune Talk App.

The more entries you accumulate, the greater your chances of winning, provided you are within the Gold tier. For the avoidance of doubt, the Gold tier is achieved by accumulating 1,500 pts or more through top ups or plan purchase. This tier system is an existing feature on the Tune Talk App.

You remain eligible to win the Grand Prize or First Prize, but you are not eligible to win the multiple weekly prizes thereafter. However, if you win the First Prize, you will not be eligible for the Grand Prize, and vice versa.

The winners will receive an SMS / app push notification and our Tune Talk representative will reach out to them via a call. If the winner does not answer the call after three attempts, the prize shall be deemed forfeited.

Weekly winners must provide their email address, and the RM50 TnG e-Wallet PIN will be sent via email. The code will only be sent once and will not be reissued in the event of an incorrect email address.

Grand Prize and First Prize winners residing in Kuala Lumpur and Selangor (as per MyKad address) are to collect their prize in person or appoint a representative. For winners outside of Kuala Lumpur and Selangor, delivery arrangements are available. Prizes must be collected or delivered within 7 days from the announcement date (excluding public holidays, Saturdays, and Sundays). Failure to do so will result in the forfeiture of the prize.

The campaign starts from 15 November 2024 until 31 December 2024.

The “Go for Gold” campaign is a promotional campaign on the Tune Talk App, whereby users may earn entries by topping up or subscribing to eligible plans. For the avoidance of doubt, the number of entries earned is directly proportional to the likelihood of winning a prize; thus, the more entries accumulated, the greater the chances of winning.

CodeShop by Tune Talk is available for Tune Talk subscribers with valid Tune Talk mobile numbers only. If you do not have a Tune Talk SIM card, you can purchase your SIM card from the nearest Tune Talk store, or visit here.

CodeShop is a digital game voucher platform that allows users to purchase game vouchers for Steam Wallet and PlayStation Network gaming platforms.

No. Once a voucher code has been received, it is not refundable.

If you encounter any issues with a voucher code or do not receive the voucher code, please contact Tune Talk Customer Care via 13100 or 03-2771 7000 from 8AM to 10PM and we will assist you.

Starting 4^th October 2023, we have implemented purchase limit as below:

Purchase limits are implemented to ensure fair access to voucher codes, prevent voucher code abuse, and manage inventory effectively.

To redeem a game voucher, follow these steps:

1. Log in to your gaming platform account.
2. Go to “Redeem a Steam Gift Card or Wallet Code” for Steam Wallet or “Redeem Code” for PlayStation Network platform.
3. Enter the voucher code and follow further instructions.

Yes, you can purchase game vouchers as gifts for others. During the checkout process, you can send the voucher code to the recipient’s email address or share it with them manually.

No. Charges for the voucher code and its surcharge via CodeShop platform will be deducted from your Tune Talk Credit. In the case of insufficient balance, your voucher code purchase will not be processed.

Purchasing in CodeShop platform is simple:

1. Go to https://codeshop-tt.com/.
2. Browse the available game vouchers.
3. Choose the voucher you want to purchase by clicking on “BUY NOW”.
4. On “Choose your payment option” page, click on “Tune Talk”.
5. Provide your Tune Talk mobile number and email address.
6. Request for TAC number.
7. Provide the TAC number and proceed with the voucher purchasing.
8. After payment confirmation, you will receive a voucher code via SMS and/or email.

Only Gold tier subscribers can win the prizes.

Entries are valid solely for this campaign.

Entries are non-transferable. The entries you earn shall remain linked to the associated Tune Talk mobile number.

No. Subscribers only need to provide their valid Tune Talk mobile number when purchasing game vouchers on CodeShop.

Please ensure that you log in to the Tune Talk App using the mobile number you wish to use before opting in (joining) the campaign.

There is no limit to the number of top ups or plans you can purchase. The more you top up, the more points and entries you earn, the higher your chances of winning. However, there is a maximum credit limit of RM1,000 that a subscriber can hold at any given time.

Entries shall be counted separately for each mobile number.

Yes, your entries shall continue to accumulate as long as you retain the same mobile number.

Yes, participants in the Silver tier shall receive double entries for the duration of the campaign, while those in the Gold tier shall receive an additional 10 bonus entries at the start of the campaign.

No, only participants who are in the Gold tier at the start of the campaign shall receive the additional 10 entries. Silver tier participants shall continue to enjoy double entries.

A weekly push notification will be sent to update you on your total accumulated entries.

Anyone who purchases a device that offers a Tune Talk Device Plan from the Tune Talk Online Store.

Yes of course! All you have to do is provide us with the Tune Talk number you would like to nominate for the FREE DATA. Do note that you will have to use this number with device purchased to enjoy the FREE DATA.

Yes. This is one of the conditions to enjoy the FREE DATA! The FREE DATA will not be granted if this condition is not met.

No. You will need to maintain an Active status for your account in order to continue receiving the FREE DATA.

Once you have switched Operators, you will no longer receive the FREE DATA and are not entitled to any reimbursement for the unused FREE DATA.

All unused data will not carry forward and will not add towards the allocation for the new month.

The FREE DATA from this device plan will be utilized first. Once the data has been fully used, then the FREE DATA from your reload will be utilized.

Yes! The FREE DATA from this Device Plan will add on to your existing data quota from your monthly Data Plan. The data from the Device Plan will be utilized first.

Tune Talk’s IVR number is 13101

Follow the steps below to change your preferred language:

• Dial 13101
• At the 1st Menu select 1
• At next Menu, select 5
• You can then select your preferred language

You can:
Get the account information such as: 

• Account Balance
• Account Status
• The Tariff Plan of your Account
• Your Mobile and Insurance Policy Number
• Last Top-Up Details
• Last Call/SMS Details
• Status of your Value Added Status
• Benefits of using Tune Talk’s Prepaid Service
• Frequently Asked Questions and their Answers

Get the account information such as: 

• Change IVR Language
• Top Up your Account

You can report this to our Customer Care at (03-2771 7000) or dial (13100). You can also Live Chat with us and we will assist you accordingly.

Here are a few ways to find out:

What’s My Status
Call *111# on your mobile. Then select Option 1 followed by Option 2. If the status says “barred” then you’ll need to make a top-up before you can make another call.

What’s My Airtime
Sometimes it could be as simple as not having enough airtime. To check, call *111# and select Option 1 followed by Option 1 again for the details.

Where’s My Network
This one’s an easy one. Just look at your phone’s network bar. If there’s no bar highlighted (not even 1) then you’re in a low-coverage area. The only solution is to move to a place where the network’s signal stronger.

What’s My Line
This one requires a bit of digging into your phone settings. You’ll need to check if your phone’s using Line 1 or Line 2. If it’s on Line 2, you’ll need to switch it back to Line 1 instead.

For most phones, this means pressing the # key till the Change Line box appears. Select OK to proceed. Otherwise you may need to check your phone manual.

Here are a few ways to find out:

What’s My Status
Call *111# on your mobile. Then select Option 1 followed by Option 2. If the status says “barred” then you’ll need to make a top-up before you can make another call.

What’s My Airtime
Sometimes it could be as simple as not having enough airtime. To check, call *111# and select Option 1 followed by Option 1 again for the details.

Where’s My Network
This one’s an easy one. Just look at your phone’s network bar. If there’s no bar highlighted (not even 1) then you’re in a low-coverage area. The only solution is to move to a place where the network’s signal stronger.

Each content has different pricing. Subscribers can view the fee before purchasing the content. The content fee will be charged on a daily basis based on the content subscription.

Subscribers can subscribe to Santai Content through the content platform.

This service is available for all Tune Talk subscribers with sufficient credit balance to purchase content or renew subscriptions.

If you encounter any issues or need assistance with this service, please contact Tune Talk Customer Care via 13100 or 03-2771 7000 from 8AM to 10PM and we will be more than happy to assist you.

You can unsubscribe from the content by sending STOP [KEYWORD] to 2345.

Santai Content is a media and entertainment service that allows Tune Talk subscribers to receive the latest news, fun facts and lifestyle tips via SMS.

Yes, subscribers can subscribe to multiple content and a fee will be charged based on each individual content.

Subscriber will receive a welcome SMS once they have successfully subscribed to the content.  No fee will be charged for the welcome SMS.

Anyone who purchases a device that offers a Tune Talk Device Plan from the Tune Talk Online Store.

Yes of course! All you have to do is provide us with the Tune Talk number you would like to nominate for the FREE DATA. Do note that you will have to use this number with device purchased to enjoy the FREE DATA.

Yes. This is one of the conditions to enjoy the FREE DATA! The FREE DATA will not be granted if this condition is not met.

No. You will need to maintain an Active status for your account in order to continue receiving the FREE DATA.

Once you have switched Operators, you will no longer receive the FREE DATA and are not entitled to any reimbursement for the unused FREE DATA.

All unused data will not carry forward and will not add towards the allocation for the new month.

The FREE DATA from this device plan will be utilized first. Once the data has been fully used, then the FREE DATA from your reload will be utilized.

Yes! The FREE DATA from this Device Plan will add on to your existing data quota from your monthly Data Plan. The data from the Device Plan will be utilized first.

The IDD service is already pre-activated for all Tune Talk SIMs. You can start enjoying our excellent IDD rates as soon as you activate your Tune Talk SIM.

You can view the rates here.

If you are making a call to an overseas mobile phone number, key in +(international access code) followed by (country code) and (mobile phone number with network prefix), then press Call.

Example: If you are calling a UK mobile phone number:

International Access Code from Malaysia : 00
UK Country Code : 44
Mobile phone number with network prefix: 077-87788778
You should dial : +00447787788778 and press Call

If you are making a call to a fixed overseas line, key in +(international access code) followed by (country code) and (fixed line number with network prefix), then press Call.

Example: If you are calling an Australian fixed line number:

International Access Code from Malaysia : 00
Australian Country Code : 61
Fixed line number with network prefix: 03-88881111
You should dial : +0061388881111 and press Call

If you are calling a Singaporean number, key in 02(mobile/fixed line number), then press Call

Example: If you are calling the following Singaporean mobile phone number : 97799779

Dial: 0297799779 and press Call.

TTCVP is a tariff pack which was made available to Tune Talk subscribers (“Subscribers”) on the 26th August 2019 onwards.

Only New Tune Talk Subscribers who subscribed to Tune Talk Service on 00:01, 26th August 2019 onwards and Tune Talk Subscribers who registered before 26th August 2019 are eligible to subscribe or switch to TTCVP tariff pack respectively.

Tune Talk Fair Usage Policy applies.

Commencing 26th August 2019 onwards, only TTCVP tariff pack will be available for new Tune Talk Subscribers.

The Tune Unlimited plan was launched on the 2nd October 2020. It is a mobile internet plan which offers unlimited data, unlimited voice calls and a 5GB hotspot quota at only RM48. A Fair Usage Policy (FUP) applies.

More info here.

The unlimited data run at speeds of up to 6Mbps. With 6Mbps, you will experience:

• Smooth web browsing
• Comfortable online gaming experience
• Seamless HD video streaming at 720p
• Full HD video streaming at 1080p

Yes! You may switch to the Tune Talk CUN Value Prepaid using 300 pts.

Find out more here.

The Tune Unlimited hotspot data comes in 500MB (0.5GB) data blocks.

When you start using hotspot, 500MB will be deducted upfront. When the hotspot is turned off, the actual usage is calculated and the unused quota (if any) will be re-credited into the hotspot quota.

You will experience hard stop and will no longer be able to tether your hotspot to other devices. Alternatively, you may purchase 5GB Hotspot Booster (BH5) to continue tethering.

The 5GB Hotspot Booster (BH5) is an add-on for the Tune Unlimited (TUNE UNL) plan. It provides 5GB of additional hotspot quota which is valid for 3 days upon purchase provided that the TUNE UNL plan is active. The 5GB Hotspot Booster (BH5) is priced at RM3.00.

Active Monthly TUNE UNL plan subscribers can purchase the 5GB Hotspot Booster (BH5) via the “Get Add-Ons” menu in the My Account page within the Tune Talk App. BH5 does not auto renew.

A separate and daily allocation of 500MB or 2GB Video streaming quota will be automatically provisioned with any subscriptions to Tune Talk’s Monthly RM28 and Monthly RM48 plan.

Between 00.01am to 11:59pm daily, the Video Streaming quota stated above will be utilised first before the base data plan or basic internet (for those without data plans or freebies) for any streaming on YouTube and Netflix at respective content provider’s app or web platforms at Standard definition streaming.

The quota is refreshed every day at 00:01 during the 30 days subscription period of the Monthly 6GB or Monthly 10GB data plans.

CUN Calls is a newly-launched unlimited voice calls add-on for the Monthly 6GB (M6) plan, priced at RM10. Active Monthly 6GB (M6) subscribers can purchase the CUN Calls add-on via the Call Plans Subscription page in the Tune Talk App.

Upon successful purchase, the CUN Calls add-on follows the validity of your active Monthly 6GB (M6) plan.

For example, if your Monthly 6GB plan was activated on 2nd October, and you purchased the CUN Calls add-on on the 4th October, then both the Monthly 6GB (M6) plan and the CUN Calls add-on are valid until 11:59pm of 31st October (30 days after activation of Monthly 6GB (M6) plan).

Therefore, for maximum value, it is always advisable to purchase the CUN Calls add-on upon the activation or renewal of your Monthly 6GB (M6) plan.

No. The auto-renew feature is not available for the CUN Calls add-on. However, you can easily purchase the add-on via the Tune Talk App after your Monthly 6GB (M6) plan auto-renews.

Base quota is a fixed quota amount in a monthly subscription plan, whereby it comes with unlimited passes and video streaming quota.

For example, if you subscribed to our RM28 Plan (M6), you will get 6GB of data bundled with Unlimited Social, Chat passes and daily allocation of 500MB video streaming quota for 30 days.

The Unlimited Chat pass will allow you to utilize WhatsApp (one of the eligible apps) as much as you need without deducting from your 6GB base quota. However, if you use Spotify (an eligible app within Unlimited Music pass), it will deduct from your 6GB base quota.

The Video Streaming quota will allow you to utilize YouTube (one of the eligible apps) from your daily allocation of 500MB video quota. However, if you fully utilize your video quota before the quota is refreshed, Subscriber may first run on their existing 6GB base quota.

Yes, you can. Kindly note that the data quota will be deducted from your base quota or booster quota, where applicable for selected data plans.

No, the data plans for Tune Talk CUN Value have always been designated for individual usage as stated in our policy. Kindly refer to Tune Talk Fair Usage Policy for more information.

Should subscribers wish to continue using the mobile hotspot at high speed, subscribers can purchase MI Booster that is available for selected active MI plans.

To check this, you can SMS STATUS to 2222.

Once Video Streaming quota is exhausted within the same day before the quota is refreshed, your continued Video Streaming shall be at mobile internet (MI) or Basic Internet (64kbps) speed (unless freebies are made available to you from time to time which will be utilized first).

Free Basic Internet (“FBI”) is a service that enables Tune Talk users who have exhausted their data packages (bonus, mobile internet, paid or freebies) or those without data packages to enjoy always-on connectivity at no cost.

Subscribers will be allocated 10GB of FBI data quota at 64kbps speed which will be refreshed every 30 days from the first date of registration.

Yes! With FBI, Subscribers will no longer be charged data pay-per-use rates even if Subscribers don’t have any Data Plans or any bonus data buckets.

Subscribers who are on TTCVP packs will not be able to utilize pay-per-use data. Instead, subscribers will enjoy 10GB of FBI data quota at 64kbps speed.

Once 10GB FBI is exhausted before the quota is refreshed, you will no longer be able to use any data. You can subscribe to a Data Plan to enjoy high speed.

You will receive an SMS notification from us when your FBI quota usage reaches 90% and 100% of allocated quota.

A payment feature by Tune Talk that allows you to purchase any digital content (Apps, Games, E-book, etc.) in Google Play securely using your Tune Talk credit balance.

It is available for all active Tune Talk subscribers.

Yes, each monthly cumulative purchase is limited up to RM200 per month. Purchase or purchases for each day is limited to RM100.

In the event where you have reached the daily/monthly limit, Tune Talk Billing option will not be displayed in the payment options. As such, you are required to choose other available payment options if you wish to proceed with Content purchase.

Yes, you will receive an email notification from Google and also an SMS notification from Tune Talk.

Google Play™ password protection feature requires you to enter a password before each Content purchase.

To turn on the password protection feature in Google Play:

We strongly advise you to turn on the password protection feature in Google Play™ as Tune Talk will not be held responsible for any accidental/unwanted purchases that are charged to your prepaid account.

There is an immediate Google Refund Policy window of 2 hours. It is as simple as going back to the recent installed app and clicking the Refund button. It will immediately uninstall the app and process your refund request.

For any purchase made more than 2 hours, you will only be able to see the Uninstall button. In this case, you may refer to Google’s Refund and Return for more details.

Refunds will take a different duration that will be subjected to the applicable Google terms and refund policy.

It is absolutely FREE and the premium payment is borne by Tune Talk if you Top Up a minimum of RM50 monthly.

You are eligible for the coverage if you top up RM50 or more anytime between the first day of every month (12:00am) till the last day of every month (11:00pm). (Example: 1st January (12.00am) – 31st January (11:00pm).

Coverage commences on the following month upon meeting the minimum monthly top up of RM50 for the current month, subject to the 60 days cooling-off period from the date you activate your Tune Talk SIM. (Example: if your cumulative top up for the month of January is RM50 or more, you will receive the FREE PA Insurance coverage for the following month of February)

The 60 days cooling-off period is the excluded period for PA Insurance coverage for all newly activated Tune Talk number.

Coverage commences on the first day of the month and ends on the last day of the month. (Example: 1st January until 31st January)

You have to be not less than 12 years old and not more than 65 years old to be eligible for the PA Insurance coverage.

The PA Insurance does NOT cover subscribers who are engaged in riding or pillion riding on a motorcycle for any purpose.

Pursuant to Section 129 and Para 5 of Schedule 9 of Financial Services Act 2013, Malaysia, nominee(s) should be: spouse, child or parent(s), if there is no spouse or child at the time of making the nomination, the nominee is his parent. A nominee of a Muslim insured person upon receipt of policy moneys shall distribute the policy moneys in accordance with the Shariah Laws.

• Military and Law Enforcement
• Pilot and Aircrew
• Professional Sports
• Workers utilising wood-working machinery

Please read through the exclusions in the policy here for a comprehensive list of occupations that are excluded from coverage

The policy covers Death and Total and Permanent Loss or Disablement (Total Paralysis) for RM50, 000.

All benefits are paid in addition to and regardless of any other insurance policies you may have.

Even if you have multiple lines registered under Tune Talk, your coverage is limited to only one policy.

For incidents after 1-Nov-2024​
All claims must be notified within 30 (thirty) days from the date of accident, provide full particulars and shall seek medical or surgical advice as soon as possible. Please contact RHB Insurance Customer Service Hotline at 1300-220-007 to do this or seek more clarification on your claim enquiries.​
Alternatively, you can download the claim form here and email it to rhbi.general@rhbgroup.com. ​

For incidents occurring on or before 31/10/24, please click HERE.

For more information, kindly refer to Tune Talk’s website or call our customer care at 13100 / 03- 2771 7000 from 8am to 10pm.

The exclusions and policy wording can be accessed and downloaded here.

• Scuba Diving
• Martial Arts
• Racing (other than on foot)
• Ice Hockey
• Hunting

Please read through the exclusions in the policy carefully here for a comprehensive list of activities that are excluded from coverage

Eligibility to the PA Insurance coverage is subject to accuracy of subscriber’s personal information as per his/her Mykad/Passport/Police ID/Army ID entered at point of registration.

Tune Talk reserves the right to amend the terms and conditions without prior notice.

No, we do not. Our rates are the same at all times of the day.

Your outgoing calls are charged in 60 second blocks.

Example: If you make a call lasting less than 30 seconds, you will be charged for a full 60 seconds and if you make a call that lasts a minute and 47 seconds, you will be charged for two minutes.

Your inbound calls will not be charged. Only outbound and 1-800 calls, are charged at your normal airtime rate. You will not be charged long distance for outbound 1-800 numbers.

Yes. Unused minutes do not get rolled over from month to month. Validity period of minutes will expire based on the last value of the top up. View the validity of the Top Up values here.

All queries pertaining to pre-redemption, you should be contacting our Tune Talk’s Customer Care by Live Chat ,calling 13100 or 03-2771 7000 (non-Tune Talk or overseas) from 8am to 10pm daily.

If you are not ready to use it, we advise you to take a screenshot of or copy down the promo code. Once the timer runs out, you may no longer have access to the promo code.

No. You are encouraged to use the deals before meeting the expiry date.

Our system may take several minutes to validate the transaction. If the deal takes longer than 10 minutes to appear on the My Rewards page, kindly contact our Customer Care for further action.

All the redeemed deals will be available at Tune Talk App on the My Rewards Page under Available Rewards. Upon successful usage or expiry, the deals will be moved to Past Rewards.

You may track all your Points-related transactions in the Points History section in the Loyalty Tiering page in the Tune Talk App.

The deals are redeemable or purchasable via Points, cash (in the form of airtime credit, FPX or credit/debit card), or a combination of both Points and cash.

No. The redemptions are mobile number-specific and are not transferable to other mobile numbers.

No. Each lifestyle deal may have its own unique redemption method and usage journey, which are detailed in its specific terms and conditions and can be found on its respective pages within the Tune Talk App.

Anytime! However, please note that the deals catalogue is not fixed and may change from time to time. If you see a deal that you like, redeem it before it runs out!

Check your Points balance by dialing *133# or check through the Tune Talk Mobile app.

The #JomEnjoy deals catalogue can be accessed on the Tune Talk App.

You may find telecommunications and lifestyle deals that are redeemable via Points and/or airtime credit.

All queries pertaining to post redemption, you should be contacting the particular merchant’s Customer Care which is stated in the terms and conditions of the promotion.

Anytime anywhere! Redeem via App or Selfcare.

Yes. You will receive a SMS within 5mins.

View our Goodies catalogue via the Tune Talk Mobile app now.

airasia points redemption is only applicable via App or Self care.

Yes. Upon converting your points to airasia points, you will need to enter your airasia member ID.

Don’t worry, simply top-up to earn Points. Find out more

Yes. Points collected from 1st February 2018 onward will have a two (2) year validity period. Find out more HERE.

Yes, you may. However, be advised only different data goodies can co-exist and be stacked. Redeeming the same data goodies will overwrite the existing data goodie.

Yes, but only 10GB data will be released each month for 12 times.

Please note that your current data plan will be automatically terminated so we suggest fully exhausting your current plan first to fully maximize.

Yes, it is only the 120GB plan. The other data Goodies can coexist with any of your other active data plans.

The Goodie works like any data plan and you should avoid subscribing to other data plans as it will override. We recommend activating the 10GB booster for just RM10, which will be valid for the remainder of the monthly cycle.

TTVP is a prepaid pack launched on the 14th January 2019.

The TTVP Pack is valid for new Tune Talk subscribers activated, port-in registrations between 14th January 2019 (“Effective Date”) to 25th August 2019 (“End Date”) and existing Tune Talk lines that have requested to switch to the TTVP pack.

A separate bucket of 6GB or 40GB Video streaming quota will be automatically provisioned with any subscription to TTVP’s Monthly RM28 or Monthly RM48. The Video streaming quota will be utilised before the base data plan or basic internet (for those without data plans or freebies) to stream from enlisted Video apps.

Base quota is a fixed quota amount in a monthly subscription plan, whereby it comes with unlimited passes and video streaming quota.

For example, if you subscribed to our RM28 Plan (M6), you will get 6GB of data bundled with Unlimited Social and Chat passes and 6GB Video streaming quota for 30 days.

The Unlimited Chat pass will allow you to utilize WhatsApp (one of the eligible apps) as much as you need without deducting from your 6GB base quota. However, if you use Spotify (an eligible app within Unlimited Music pass), it will deduct from your 6GB base quota.

The Video Streaming quota will allow you to utilize YouTube (one of the eligible apps) from your 6GB video quota. However, if you fully utilize your video quota, it will deduct from your 6GB base quota.

Yes, you can. Kindly note that the data quota will be deducted from your base quota or booster quota, where applicable for selected data plans.

No, the data plans for Tune Talk Value have always been designated for individual usage as stated in our policy. Kindly refer to Tune Talk Fair Usage Policy for more information.

Should subscribers wish to continue using the mobile hotspot at high speed, subscribers can purchase MI Booster that is available for selected active MI plans.

To check this, you can SMS STATUS to 2222.

Free Basic Internet (FBI) is a service that enables Tune Talk users that have exhausted their existing data packages (bonus, mobile internet, paid or free) or no data packages to enjoy always-on connectivity at no cost. You will no longer be charged pay-per-use rates even if you don’t have any Data Plans or any bonus data buckets.

Tune Talkers will be allocated 10GB of FBI data quota at 64kbps that is refreshed every 30 days from the first date of registration.

Yes! With FBI, you will no longer be charged pay-per-use rates even if you don’t have any Data Plans or any bonus data buckets.

Subscribers who are utilizing TTVP packs will not be able to utilize pay-per-use data.

Once 10GB FBI is exhausted before the quota is refreshed, you will no longer be able to use any data and will need to subscribe to a Data Plan to continue.

You will receive an SMS notification from us when your FBI quota usage reaches 90% and 100% of allocated quota.

Super JIMAT Bundle is crafted for those who wish to subscribe to the Monthly Internet Plans and further enjoy up to 19% savings. It comes with 3- or 12-months bundle plans.

FBI is activated in the registered Pek JIMAT SIM which will renews every 30days from the activation date. It will be utilized once you exhausted your based data quota, Data Booster to keep you connected.

No. You will only be able to subscribe to Data Boosters that are available for your active Super JIMAT Bundle plans.

You may stop the current active Super JIMAT Bundle plans if you have decided to subscribe to other available internet plans. Any available data, plan cycle, bonus, voice, or freebies from the bundle plans will be forfeited and non-refundable. You may send an SMS [plan name] STOP to 2222 once you have decided.

Below are the 3 Monthly Internet (Internet plans) plans that are entitled for Super JIMAT Bundle:

Any Super JIMAT Bundle plan can be subscribed via the Tune Talk App and pay via your Tune Talk credit or online payment (FPX).

Upon successful subscription of Super JIMAT Bundle plans, the 1st cycle will be displayed onyour Tune Talk App with 30 days validity.

3-month bundle: 2 plan cycle to be activated on the 31st and 61st day of subscription and expires on the 90th day. Auto-renewal will be triggered on the 91st day and successful subscription is subject to sufficient credit balance.

12-month bundle: 11 plan cycle to be activated on the 31st, 61st, 91st day and so on and expires on the 360th day. Auto-renewal will be triggered on the day 361st day and successful subscription is subject to sufficient credit balance.

E.g: Fokus 40 – 12 month bundle successfully subscribed on 5th September 2022. 1st month cycle of 30 days validity will end on 4th October 2022 and 2nd cycle will be activated on the 5th October 2022. This will continue for 3rd to 12th cycle.

Yes, hotspot usage will be deducted from any base quota (subject to availability) or Data Booster quotas available for any internet plans. Once exhausted, you can purchase the Data Boosters which can also be utilized for hotspot.

The Connect Apps include WhatsApp, WeChat and more apps to be included in the future. The unlimited quota is subject to Tune Talk’s Fair Usage Policy (FUP).

For the best experience, we recommend checking via your Tune Talk App! You can also SMS STATUS to 2222, or dial *134# (USSD).

You will only have 60 days from the SIM dispense (activation) date. You will no longer be able to view and redeem the FREE 1GB Welcome data after the 60 days period has ended. To redeem, you may go to Tune Talk App > Plans > Freebies & Others.

Any user that registers and activates NEW Tune Talk SIM from 5th September 2022 onwards, will be granted with FREE 1GB Welcome Data in their NEW Pek JIMAT. This FREE 1GB Welcome data can only be redeemed ONCE via the Tune Talk App and is valid for 7 days.

Data Boosters are additional data quotas that you can add-on to your existing internet plan. You can subscribe to Data Boosters via the “Get Add-Ons” menu in My Account page via the App or dial *111# USSD menu. Data Boosters will follow the validity of the internet plan and do not auto-renew.

Yes. All Pek JIMAT plans or passes come with validity extensions.

(e.g.) If you reload RM30 on 5th September 2022, the validity will extend till 23:59, 4th October 2022. If you purchase the Fokus 33 Monthly plan on 10th September 2022, the validity will be further extended until 9th October 2022.

Once you fully utilized your internet plan quota, you will still connected via basic internet speed.

Alternatively, you may purchase available Data Boosters or repurchase a plan to enjoy hi-speed data.

Starting from 5th September 2022, all Tune Talk SIM pack registrations will come with the Pek TTJIMAT tariff only.

Pek JIMAT are eligible for:

• NEW Tune Talk users that register the SIM pack after 00:01, 5th September 2022; OR
• Users that request to port-in to Tune Talk after 00:01, 5th September 2022; OR
• Existing active Tune Talk users that switch to Pek JIMAT after 00:01, 5th September 2022.

Pek JIMAT is Tune Talk’s latest range of plans offering great value and peace of mind for your connectivity needs at the times you need to focus the most! Our new and improved unlimited plans with double speeds can subscribed as low as RM33/month!

STEP 1: Upon receiving your SIM Card, download the Tune Talk App
STEP 2: Get your Order QR code sent to your email
STEP 3: Select ‘Active SIM’ and ‘Scan your order QR code’
STEP 4: Scan the new SIM card, followed by your MyKad/Passport
STEP 5: Follow the App instructions for face recognition
STEP 6: Your SIM is now activated. Insert your SIM and start using it!

STEP 1: Download the Tune Talk App
STEP 2: Select ‘Active SIM’ and ‘Register this SIM’
STEP 3: Choose your preferred option ‘Switch’ or ‘New Number’
STEP 4: Select ‘physical SIM’
STEP 5: Scan your new SIM card, followed by your MyKad/Passport
STEP 6: Follow the App instructions for face recognition
STEP 7:  Your SIM is now activated. Insert your SIM and start using it!

Upon successful SIM registration, your data plan and top up credit will be provisioned into your new mobile number within 2-5 mins.

You can contact our Customer Care at 13100 or 03-2771 7000 or Live Chat for further assistance.

Screenshot the error message and email us at customer.care@tunetalk.com or Live Chat for further assistance.

You can try to logging out from the app and re-login again. Follow the registration instruction again and if the same issue  persists, you can contact our Customer Care  at 13100 or 03-2771 7000 or Live Chat for further assistance.

No, you don’t. However, you need to register yourself before using Tune Talk. 

• You can do this by registering here. You can then also reserve a preferred Tune Talk number.
• You can also visit any of our dealers and purchase a new Tune Talk SIM pack. The dealer will register you immediately.

Our coverage covers the whole of Malaysia, including Sabah & Sarawak.

Yes you can, and you will be taking advantage of our excellent IDD rates. Check out the list of countries where you can call.

Yes you can. Do take note that international roaming charges apply. Check out our roaming partners.

No, you can’t. Tune Talk only supports GSM phones.

If your mobile phone supports GPS you should be able to use GPS.

No, there is no activation fee. Simply register with us and enjoy using Tune Talk.

Yes, you can as Tune Talk supports GSM phones.

No, you don’t.

Tune Talk’s grace period is 45 days after expiry of validity. Your SIM will become unusable should you fail to top up your credit within the grace period. Once your account is Disconnected, you will have to purchase a new SIM pack and you will not be able to retrieve your number.

Yes, you can. Local toll free charges apply.

Yes, you can. For 1300 number the rate is RM0.35/min.

Yes, you can. Normal charges for these numbers will apply.

Just dial 13103 to retrieve to your Voicemail.

These features are available with Voicemail service:

• Customise your Voicemail Greeting
• Listen, Store or Delete your Voicemails
• Store up to 10 voice messages

Yes, you may switch to or out of the VIP plan at any time. However, no data balance or plan validity will be carried over.

Upon successful SIM replacement, the data plan will be automatically resumed.

The VIP Plan has a limited quota and will be available on a first come, first serve basis.

Your NRIC details could have been registered incorrectly. Please call our customer care line at 13100 to update your details so that you can activate the VIP Plan.

Each NRIC is eligible to register up to 5 SIM cards and all numbers under the account can subscribe or switch to the VIP Plan.

Yes, once your SIM card is successfully registered and activated, you can subscribe to the VIP Plan immediately.

Please check your eligibility via the Tune Talk Mobile App under the Profile Page or SMS VIP STATUS to 2222.

Only subscribers on Tune Talk CUN VALUE, Tune Talk VALUE or Tune Talk BUDDIES are eligible.

This promotion is eligible for Malaysian senior citizens or OKU.

Senior citizens who registered must be 60 years and above. (i.e. 59 years and 11 months is not eligible yet)

OKU or parents/guardians of said OKU are also eligible to register. The OKU must have an eligible NRIC and Kad OKU while parents/guardians registering on behalf must provide proof of guardianship such as Birth Certificate or other official documents.

Sorry, we’re afraid this plan is currently reserved for Malaysian Citizens (identified by Kad OKU or MyKad respectively)

If for example you switch from our Yearly Plan to the VIP plan, all your balance quota and renewals will be forfeited and replaced by this data bucket. However, any validity extension that came with the previous plan will remain.

Yes it does provided you have sufficient credit balance.

FBI is activated in the registered Pek Borneo SIM which will renews every 30days from the activation date. It will be utilized once you exhausted your based data quota or Data Booster to keep you connected.

Pek Borneo are eligible for:

• NEW East Malaysia Tune Talk user who register a SIM pack between 00:01hrs 23^rd May 2023 to 23:59hrs 31^st January 2024; OR
• East Malaysia users who request port-in to Tune Talk between 00:01hrs 23^rd May 2023 to 23:59hrs 31^st January 2024.

No. Pek Borneo only available for new East Malaysia Tune Talk user only.

Pek Borneo is Tune Talk’s latest range of plans that offers great value and peace of mind for your connectivity needs, exclusively for our friends in Sabah and Sarawak. It is a mobile internet plan which offers unlimited data and unlimited voice calls as low as RM20/month!

Pek Borneo is a standalone tariff plan which only has Borneo25 plan. If you wish to change to any other plans such as other monthly plans, yearly plans or weekly passes you can switch to TTEPIK at any time from the TT App. (switching to any legacy tariff plans will not be available). For the avoidance of doubt, in the event a Subscriber has switched to TT Epik Pack, they shall not be allowed to revert to any legacy packs. Requests to refund for any forfeited quota shall not be accommodated.

Data Boosters are additional data quotas that you can add-on to your existing internet plan. You can subscribe to Data Boosters via the “Get Add-Ons” menu in My Account page via the App or dial *111# USSD menu. Data Boosters will follow the validity of the internet plan and do not auto-renew.

Yes, when you purchase a Borneo25 plan it comes with a validity extension.

(e.g.) If you reload RM30 on 5^th June 2023, the validity will extend up till 23:59,4^th July 2023. If you purchase the Borneo25 Monthly plan on 10^th June 2023, the validity will be further extended until 9^th July 2023.

Once you’ve fully utilized your internet plan quota, you will still be connected via basic internet speed. Alternatively, you may purchase available Data Boosters or repurchase a plan to enjoy better data usage experience.

Any user who registered and activate NEW Tune Talk SIM from 5^th September 2022 onwards, are eligible for FREE 1GB Welcome Data.

This FREE 1GB Welcome data can only be opt in ONCE via the Tune Talk App and valid for 7 days.

You will only have 60days from the SIM dispense (activation) date. You will no longer able to view and opt in to the Free 1GB Welcome data after 60days has ended. To Opt in you may go to Tune Talk App  > Plans > Freebies & Others

Yes, hotspot usage will be deducted from any base quota (subject to availability) or Data Booster quotas available for any internet plans. Once exhausted, you can purchase Data Boosters which can also be utilized for hotspot.

The Connect Apps include WhatsApp, WeChat and more apps to be included in the future. The unlimited quota is subject to Tune Talk’s Fair Usage Policy (FUP).

For the best experience, we recommend checking your Tune Talk App! You can also SMS STATUS to 2222, or dial *134# (USSD).

You should receive a “delivery failed” message on your mobile (this may vary from phone to phone). You might want to retry at a later time.

This depends on the phone model. However, if you are storing your messages in your SIM card, it may store up to twenty 160 character messages.

No, you will need to delete them manually.

SMS is short for Short Messaging Service. This service allows you to send short text messages of not more than 160 characters.

For most phones, the steps are:

• Select ‘Messages’
• Select ‘Send To’ or ‘Send New’
• Enter a mobile number or a contact from your phone list
• Select ‘Next’
• Write your message, select ‘Next’
• Select ‘Options’, and select ‘Send’.

There could be a few reasons for this:

What’s Your Status
Call *111# on your mobile. Then select Option 1 followed by Option 2. If the status says “barred” then you’ll need to make a top-up before you can make another call.

What’s My Airtime
Sometimes it could be as simple as not having enough airtime. To check, call *111# and select Option 1 followed by Option 1 again for the details.

Where’s My Network 
This one’s an easy one. Just look at your phone’s network bar. If there’s no bar highlighted (not even 1) then you’re in a low-coverage area. The only solution is to move to a place where the network’s signal stronger.

What’s My Line
This one requires a bit of digging into your phone settings. You’ll need to check if your phone’s using Line 1 or Line 2. If it’s on Line 2, you’ll need to switch it back to Line 1 instead.
For most phones, this means pressing the # key till the Change Line box appears. Select OK to proceed. Otherwise you may need to check your phone manual.

What’s My Message Centre Number 
In your Messages menu, check your Message Centre Number. Tune Talk’s message center number is +60193900045, so make sure that it’s the same number.

There’s a traffic jam!
Sometimes the network may just be congested. This usually happens around holidays and special festive occasions. There could also be a glitch with the network. In both cases, there’s no need to panic. Just send your text message a little later, perhaps after 15-30 minutes.

This may happen if you wrote a message that had more than 160 characters (including spaces). Therefore, your message will be sent according to the character limit.

Example:
We will move office on the 16th of February 2009. There may be an issue with internet connection as the network server has not been setup yet. We may have to consider working from home for the next one week.

Total characters: 207
Total text messages sent: 2
Message 1 will contain the first 160 characters, while message 2 will contain the remaining 47 words.

SMS rates may differ based on which prepaid pack that you are on. Kindly refer to your current prepaid pack.

You’ll receive an alert on your phone.

Go through the checklist listed in question (3) first. If that doesn’t solve your problem, please send us an email at customer.care@tunetalk.com with the following details:

• Full Name
• NRIC / Passport Number
• Tune Talk Number
• Your Location

You might receive a message that has been broken into several parts if your mobile does not support long text messages.

Your message will be kept on the server for 72 hours. Once you’re within the coverage area or when you switch your phone back on, the messages will be delivered like normal. However, if you have yet to retrieve your messages after 72 hours, it will be deleted from the server.

You’ll need to add the international mobile number as though you were dialing it when you send the text message, i.e. [country code] [area code] [mobile number] e.g.+44 775 3455323

There could be a few reasons for this:

• Is text messaging enabled on your contact’s his mobile?
• Does your contact’s phone have problems receiving all messages, or just yours?
• Go through the troubleshooting process in question 3 to see if the problem lies in your phone.
• If the problem persists, drop us an email at customer.care@tunetalk.com with the following details:
  • Full Name
  • NRIC / Passport Number
  • Tune Talk Number
  • Your Location
  • Your friend’s number

These error messages could imply a damaged SIM. However, you can try to troubleshoot as below.

• Try checking for physical damages on the SIM card
• Try removing the SIM card from your phone and reinserting it
• Try the SIM on a different phone and see if you still get the same error messages

If the error messages still appear, it is time to replace your old SIM.

You can head to the nearest Tune Talk Partner stores and inquire about SIM replacement.

Or you can purchase a new Tune Talk SIM from myNEWS or Pak Grocer and contact our Customer Care at 13100 or 03-2771 7000 or Live Chat to do a SIM replacement.

Yes, you can! Just do a SIM Replacement.
Head to the nearest Tune Talk Partner stores and inquire about SIM replacement.
Or you can purchase a new Tune Talk SIM from myNEWS or Pak Grocer and contact our Customer Care at 13100 or 03-2771 7000 or Live Chat to do a SIM replacement.

You will need a Pin Unblocking Key (PUK) which is an 8-digit key that can unblock your SIM card. Here are two ways to retrieve your PUK:

• Check your SIM Pack, the PUK is printed on a card that comes with your Tune Talk SIM pack.
• Contact our Customer Care at 13100 or 03-2771 7000 or Live Chat for further assistance

Yes, it can.

Upon expiry of the validity period, the customer will have 45 days to perform a top up. If fail to do so, their mobile number or account will be automatically terminated without any further notice.

To retrieve your mobile number, you will have to purchase a new SIM pack and contact our Customer Care at 13100 or 03-2771 7000 or Live Chat for further assistance.

I already purchased new Tune Talk SIM, but the status is under grace period (Not active). Can I proceed with SIM replacement?

Yes.

Once the SIM replacement is completed, your previous credits, Points, validity, and data balance will be carried forward.

*This only applies to Tune Talk Tariff plan

No.

Both new and the old SIM must be registered under the same myKad/Passport.

No.

The data subscription will be forfeited. You are advised to activate the data plan after the SIM replacement has completed.

Yes.

It will follow the old SIM validity, you are advised to reload your number after the SIM replacement has completed.

Top up credit validity are based on which larger value of denomination, not accumulation. Validity take effect upon reload activation

Example 1:
RM10 x 10times within the same day= 10 days
RM100 x 1 = 100days

Example 2:
RM20 x 1 time and RM30 x 1 time within the same day = 30 days
RM50 x 1 = 50days

Top Up credits have different validity period. View a table that shows the validity period of the different Top Up values.

Do take note that Tune Talk’s grace period is 45 days after expiry of validity. Your SIM will become unusable should you fail to top up your credit within the grace period. Once your account is Disconnected, you will have to purchase a new SIM pack and you will not be able to retrieve your number. We’ll send you text notifications when your account is running low on credit.

When you top up before your credit expires:
Your previous balance is added to the new Top Up value
The later expiry date is valid for the entire amount

You can top up via:
Top Up card (e-pay scratch cards)
Credit card
IVR
Tune Talk Mobile App
Website
E-banking sites
ATM machines
E-pay
Convenience Stores (e.g. 7-Eleven, MyNews)
Paypal
Online e-commerce sites (Shopee, Lazada)

Physical Top Up Vouchers
Top Up cards are sold at thousands of retail locations and our authorised dealers across Malaysia. You can choose from RM5, RM10, RM30 and RM50 Top Up cards. You can activate the 16 digit voucher PIN by accessing Tune Talk’s IVR or USSD menu.

For Mobile App:
Click on the (+) icon on the bottom right
Click on Top Up
Click Voucher
Enter your 16-digit PIN
Click Proceed

For IVR:
Dial 13101
Enter number 2 to select Top Up
Enter number 1 to select “Input Voucher”
Enter 16 digits voucher PIN
Your new balance and validity period will be displayed upon successful top up

For USSD:
Dial *122*<16 digits PIN>#
Press SEND
Your new balance and validity period will be displayed once your top up is successful

Credit Card
To top up your account via credit card, just login to your Self Care account and do the following:
Dial *122*<16-digit top-up PIN># and press send.

IVR
Call our IVR at 13101, select option 2, then option 2 again and follow the instructions of the voice prompt.

When you top up before your credit expires:
Your previous balance is added to the new Top Up value
The later expiry date is valid for the entire amount

Top Up cards are sold at thousands of retail locations and our authorised dealers across Malaysia. You can choose from RM5, RM10, RM30 and RM50 Top Up cards. Search for the nearest dealer here.

You can also get Electronic PIN vouchers form our dealers, ATMs and e-pay outlets. View a complete list here.

If you have a dispute with regards to top-up or call/SMS charges, kindly send an email to customer.care@tunetalk.com. We will investigate and revert to you within 3 working days.

The minimum amount to top up is RM5. We recommend topping up your credits before your current Top Up expires so you can keep your account active.

Termination of service will result in forfeiture of all accumulated Points with immediate effect. Once forfeited, the Points cannot be retrieved or transferred to another account.

Our system may take several minutes to validate the top up transaction and credit the Points. If it takes longer than 10 minutes, please contact our Customer Care for further action.

You can increase your Points through topping up.

Your Loyalty tier is decided based on your lifetime Points, which are the Points you have accumulated throughout your stay with Tune Talk. Subscribers with 0 to 1,499 pts will be classified in the Silver tier, while subscribers with more than 1,500 pts will be placed in the Gold tier.

No, the Tune Talk Points are unique to each mobile number.

Change of tariffs plans (between TT Buddies and TT Value Prepaid) WILL NOT result in point forfeiture. On the contrary, external change of tariffs (e.g. from Tone Excel to TT Value Prepaid) WILL RESULT in point forfeiture.

You may use your Tune Talk Points to redeem the various lifestyle deals and data goodies available in the Tune Talk App.

Yes. As of 31st January 2018, ALL existing Points will have a 5 (Five) year expiry and starting from 1st February 2018, ALL new Points will have a 2 (Two) year expiry.

Tune Talk Points are loyalty points you will earn by reloading via your Tune Talk App and they will be placed into your Tune Talk account.

If your eSIM profile fails to download, you may opt to enter your eSIM profile manually.

An email with the Manual Code along with QR Code will be sent after the purchase. Below are the steps to insert it manually:

• For Android (labels may differ based on manufacturers):
  1. Go to “Settings“
  2. Select “Connection“
  3. Select “SIM Manager“
  4. Select “Add eSIM“
  5. Click “Manual Enter”
  6. Key in the “Manual Entry” code provided in the email
     

• For iOS:
  1. Go to “Settings“
  2. Select “Mobile Data/Mobile Service“
  3. Select “Add eSIM“
  4. Click “Use QR Code“
  5. Click “Enter Details Manually“
  6. Key in the “Manual Entry” code provided in the email

You can reach out to our Customer Care team via:

1. Dial 13100 or 03-27717000
2. Live Chat via Tune Talk Website
3. Visit our Tune Talk kiosk at Wisma Tune

Below are a few possible reasons why you are experiencing issues with your eSIM:

1. Your device is not compatible with eSIM.
2. Your eSIM profile was installed before registration was completed.
3. Your eSIM profile was installed before port-in was completed.
4. Your Tune Talk Account status is inactive.

For further assistance, contact our Customer Care by dialing 13100 or 03 27717000.

You will need to do a SIM replacement to keep the existing number and install it on a new device. Kindly contact our Customer Care to assist you with number deactivation before you proceed with SIM replacement.

Yes. To transfer/switch your eSIM to other devices, you can purchase a new eSIM profile via the Tune Talk App by following the steps below:

1. Log in to Tune Talk App
2. Go to “More”
3. Click “Extra Services”
4. Click “SIM Replacement”
5. Click “Switch your Device” and select the number you want to retain.
6. Click “I need a new SIM” and then “eSIM”.
7. An email with the new eSIM profile along with steps to activate and install the eSIM will be sent to you within 5 minutes after purchase is completed.
8. Install the new eSIM profile into your new device accordingly.

When you remove the eSIM from your device, you will experience loss of cellular connection and no longer be able to access the Internet. To keep your Tune Talk number, you will need to purchase a new eSIM and proceed with eSIM replacement via the Tune Talk App by following the steps below:

1. Log in to Tune Talk App
2. Go to “More”
3. Click “Extra Services”
4. Click “SIM Replacement”
5. Click “Lost your SIM card” and select the number you want to keep.
6. Click “I need a new SIM” and then “eSIM”.
7. An email with the new eSIM profile along with steps to activate and install the eSIM will be sent to you within 5 minutes after purchase is completed.
8. Ensure the eSIM activation has been completed before installing the eSIM profile.

Yes, you can switch your SIM by following the steps below:

1. Log in to Tune Talk App
2. Go to “More”
3. Click “Extra Services”
4. Click “SIM Replacement”
5. Click “Lost your SIM card” and select the number you wish to replace.
6. Click “I need a new SIM” and then “Physical SIM”.
7. The new SIM will be delivered to you within 5 – 7 working days.
8. An email with steps to activate the SIM will be sent to you within 24 hours.

For further assistance, contact our Customer Care by dialing 13100 or 03 27717000.

HERE is the list of devices that are compatible with Tune Talk eSIM.

Yes, you can switch to eSIM by following the steps below:

1. Log in to Tune Talk App
2. Go to “More”
3. Click “Services”
4. Click “SIM Replacement”
5. Click “eSIM” and select the number you wish to replace.
6. Follow the instructions accordingly.

For further assistance, contact our Customer Care by dialing 13100 or 03-27717000.

Tune Talk eSIM can be purchased via the Tune Talk App or Tune Talk Website.

Tune Talk eSIM is priced at RM10.

An eSIM is a digital SIM that eliminates the need for a physical SIM card. With eSIM, you can store multiple eSIMs on the same device and use two phone numbers at the same time. It is more secure – someone cannot remove the physical SIM card if your device is lost or stolen. In just a few steps, you are ready to make calls, send messages and browse the web.

After your eSIM is successfully purchased, an email with the new eSIM profile along with steps to activate and install the eSIM will be sent to you within 5 minutes after purchase is completed. Activation is to be done via the Tune Talk App.

Both New and Existing Tune Talk users are eligible to purchase eSIM.

Check your Points balance by dialing *133# or check through the Tune Talk Mobile app.

Anytime anywhere! Redeem via App or Selfcare.

Yes. You will receive a SMS within 5mins.

View our Goodies catalogue via the Tune Talk Mobile app now.

airasia points redemption is only applicable via App or Self care.

Yes. Upon converting your points to airasia points, you will need to enter your airasia member ID.

Don’t worry, simply top-up to earn Points. Find out more

Yes. Points collected from 1st February 2018 onward will have a two (2) year validity period. Find out more HERE.

Yes, you may. However, be advised only different data goodies can co-exist and be stacked. Redeeming the same data goodies will overwrite the existing data goodie.

Yes, but only 10GB data will be released each month for 12 times.

Please note that your current data plan will be automatically terminated so we suggest fully exhausting your current plan first to fully maximize.

Yes, it is only the 120GB plan. The other data Goodies can coexist with any of your other active data plans.

The Goodie works like any data plan and you should avoid subscribing to other data plans as it will override. We recommend activating the 10GB booster for just RM10, which will be valid for the remainder of the monthly cycle.

All queries pertaining to pre-redemption, you should be contacting our Tune Talk’s Customer Care by Live Chat ,calling 13100 or 03-2771 7000 (non-Tune Talk or overseas) from 8am to 10pm daily.

If you are not ready to use it, we advise you to take a screenshot of or copy down the promo code. Once the timer runs out, you may no longer have access to the promo code.

No. You are encouraged to use the deals before meeting the expiry date.

Our system may take several minutes to validate the transaction. If the deal takes longer than 10 minutes to appear on the My Rewards page, kindly contact our Customer Care for further action.

All the redeemed deals will be available at Tune Talk App on the My Rewards Page under Available Rewards. Upon successful usage or expiry, the deals will be moved to Past Rewards.