What is the Self Care portal?
Self Care portal is your personal page. It contains all the information about your Tune Talk account; Allows you to manage your personal details in your account, top up and transfer credit to another Tune Talk mobile number.
How do I change my Self Care password ?
To change your password:
- Log in to your Self Care account
- Click My Profile
- Click View Profile
- Click Edit Profile
- Click Change Password option
- Enter your current password
- Enter your new password and confirm password
- Save the changes
I’ve forgotten my password/username. How do I retrieve it?
To retrieve your password:
- Go to your Self Care login page, select First time login/retrieve password
- Select Forgot Password/Username
- Select your nationality
- Select the method of retrieval (email or mobile number)
How do I sign up for a Self Care account?
Send our Customer Care an email at customer.care@tunetalk.com to request for your Self Care account details.
Please provide the following information:
- Full Name
- NRIC / Passport Number
- Tune Talk SIM card number (601999…)
- Full Address
- Date of Birth
The provided information will be used to verify your profile before providing you with the Self Care account login details.
What can I do in the Self Care portal?
You can view your account details:
- Mobile Number
- Current airtime balance & network validity
- Personal details
- Last 3 months top up transaction details
- Last 3 months call/SMS records
- No insurance policy on Selfcare
You can also:
- Perform top ups
- Change mobile number
- Transfer Airtime Balance
