What is Tune Talk VALUE Pack (TTVP) Tariff Plan? How can I become Tune Talk VALUE Pack (TTVP) subscriber?
TTVP is a prepaid pack launched on the 14th January 2019.
The TTVP Pack is valid for new Tune Talk subscribers activated, port-in registrations between 14th January 2019 (“Effective Date”) to 25th August 2019 (“End Date”) and existing Tune Talk lines that have requested to switch to the TTVP pack.
What are the benefits of the new TTVP?
A separate bucket of 6GB or 40GB Video streaming quota will be automatically provisioned with any subscription to TTVP’s Monthly RM28 or Monthly RM48. The Video streaming quota will be utilised before the base data plan or basic internet (for those without data plans or freebies) to stream from enlisted Video apps.
What is base quota, unlimited passes and video streaming quota?
Base quota is a fixed quota amount in a monthly subscription plan, whereby it comes with unlimited passes and video streaming quota.
For example, if you subscribed to our RM28 Plan (M6), you will get 6GB of data bundled with Unlimited Social and Chat passes and 6GB Video streaming quota for 30 days.
The Unlimited Chat pass will allow you to utilize WhatsApp (one of the eligible apps) as much as you need without deducting from your 6GB base quota. However, if you use Spotify (an eligible app within Unlimited Music pass), it will deduct from your 6GB base quota.
The Video Streaming quota will allow you to utilize YouTube (one of the eligible apps) from your 6GB video quota. However, if you fully utilize your video quota, it will deduct from your 6GB base quota.
Can I use my smartphone as a hotspot when I subscribe to Tune Talk VALUE Plan?
Yes, you can. Kindly note that the data quota will be deducted from your base quota or booster quota, where applicable for selected data plans.
Is this a new policy?
No, the data plans for Tune Talk Value have always been designated for individual usage as stated in our policy. Kindly refer to Tune Talk Fair Usage Policy for more information.
Will I still be able to tether/use hotspot if I have used up all the data from my base quota?
Should subscribers wish to continue using the mobile hotspot at high speed, subscribers can purchase MI Booster that is available for selected active MI plans.
How do I check the status or the balance of my data plan quota?
To check this, you can SMS STATUS to 2222.
What are the benefits of Free Basic Internet and how will I get it?
Free Basic Internet (FBI) is a service that enables Tune Talk users that have exhausted their existing data packages (bonus, mobile internet, paid or free) or no data packages to enjoy always-on connectivity at no cost. You will no longer be charged pay-per-use rates even if you don’t have any Data Plans or any bonus data buckets.
Tune Talkers will be allocated 10GB of FBI data quota at 64kbps that is refreshed every 30 days from the first date of registration.
Does this mean no more Pay-Per-Use charges?
Yes! With FBI, you will no longer be charged pay-per-use rates even if you don’t have any Data Plans or any bonus data buckets.
If I have Free Basic Internet (FBI), can I use Pay-Per-Use data instead?
Subscribers who are utilizing TTVP packs will not be able to utilize pay-per-use data.
What happens if I have exhausted my 10GB FBI quota?
Once 10GB FBI is exhausted before the quota is refreshed, you will no longer be able to use any data and will need to subscribe to a Data Plan to continue.
Will I be notified on my FBI usage limit?
You will receive an SMS notification from us when your FBI quota usage reaches 90% and 100% of allocated quota.
