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06 Nov, 2024 🛠 Penyelenggaraan Berjadual dari 14 Okt untuk Perkhidmatan Lebih Baik 😊 Info Lanjut

Bagaimana untuk daftar kendiri kad SIM anda?

E-SIM

E-SIM

(Laman web)

1

Muat turun Aplikasi Tune Talk

2

Semak e-mel anda dan dapatkan kod bar pesanan

3

Pilih ‘SIM Aktif’ dan ‘Imbas Kod Bar Pesanan anda’

4

Imbas kad SIM Baru, kemudian MyKad/Pasport anda

5

Pengecaman Muka (Pengesahan Pemilik)

6

Aktifkan SIM anda dengan membuat panggilan pertama, tambah nilai atau langgan pelan.

SIM dari kedai

SIM dari kedai

(myNEWS, Pak Grocer atau Rakan Kongsi Tune Talk)

1

Muat turun Aplikasi Tune Talk

2

Pilih ‘SIM Aktif’ dan ‘Daftar SIM ini’

3

Pilih ‘Tukar’ atau ‘Nombor Baru’

4

Pilih ‘SIM Fizikal’

5

Imbas kad SIM Baru, kemudian MyKad/Pasport anda

6

Pengecaman Muka (Pengesahan Pemilik)

7

Aktifkan SIM anda dengan membuat panggilan pertama, tambah nilai atau langgan pelan.

Get your brand new SIM from

Psst... Dapatkan SIM baharu anda dari

Soalan Lazim (FAQs)

I have purchased a new Prepaid SIM card from Tune Talk website. How do I register the SIM?

STEP 1: Upon receiving your SIM Card, download the Tune Talk App
STEP 2: Get your Order QR code sent to your email
STEP 3: Select ‘Active SIM’ and ‘Scan your order QR code’
STEP 4: Scan the new SIM card, followed by your MyKad/Passport
STEP 5: Follow the App instructions for face recognition
STEP 6: Your SIM is now activated. Insert your SIM and start using it!

I purchased a SIM with a data plan and top up credit via Tune Talk website. When will the data plan and top up credit be activated?

Upon successful SIM registration, your data plan and top up credit will be provisioned into your new mobile number within 2-5 mins.

I received an error message when registering the new SIM via App. What should I do?

Screenshot the error message and email us at customer.care@tunetalk.com or Live Chat for further assistance.

I have purchased a new Prepaid SIM card from myNEWS, Pak Grocer or Partner store. How do I register the SIM?

STEP 1: Download the Tune Talk App
STEP 2: Select ‘Active SIM’ and ‘Register this SIM’
STEP 3: Choose your preferred option ‘Switch’ or ‘New Number’
STEP 4: Select ‘physical SIM’
STEP 5: Scan your new SIM card, followed by your MyKad/Passport
STEP 6: Follow the App instructions for face recognition
STEP 7:  Your SIM is now activated. Insert your SIM and start using it!

I have successfully registered my new SIM, but I did not receive my data plan or top up credit. What should I do?

You can contact our Customer Care at 13100 or 03-2771 7000 or Live Chat for further assistance.

My mobile app crashed or got stuck during the registration process. What should I do?

You can try to logging out from the app and re-login again. Follow the registration instruction again and if the same issue  persists, you can contact our Customer Care  at 13100 or 03-2771 7000 or Live Chat for further assistance.

I have purchased a new Prepaid SIM card from Tune Talk website. How do I register the SIM?

STEP 1: Upon receiving your SIM Card, download the Tune Talk App
STEP 2: Get your Order QR code sent to your email
STEP 3: Select ‘Active SIM’ and ‘Scan your order QR code’
STEP 4: Scan the new SIM card, followed by your MyKad/Passport
STEP 5: Follow the App instructions for face recognition
STEP 6: Your SIM is now activated. Insert your SIM and start using it!

I have purchased a new Prepaid SIM card from myNEWS, Pak Grocer or Partner store. How do I register the SIM?

STEP 1: Download the Tune Talk App
STEP 2: Select ‘Active SIM’ and ‘Register this SIM’
STEP 3: Choose your preferred option ‘Switch’ or ‘New Number’
STEP 4: Select ‘physical SIM’
STEP 5: Scan your new SIM card, followed by your MyKad/Passport
STEP 6: Follow the App instructions for face recognition
STEP 7:  Your SIM is now activated. Insert your SIM and start using it!

I purchased a SIM with a data plan and top up credit via Tune Talk website. When will the data plan and top up credit be activated?

Upon successful SIM registration, your data plan and top up credit will be provisioned into your new mobile number within 2-5 mins.

I have successfully registered my new SIM, but I did not receive my data plan or top up credit. What should I do?

You can contact our Customer Care at 13100 or 03-2771 7000 or Live Chat for further assistance.

I received an error message when registering the new SIM via App. What should I do?

Screenshot the error message and email us at customer.care@tunetalk.com or Live Chat for further assistance.

My mobile app crashed or got stuck during the registration process. What should I do?

You can try to logging out from the app and re-login again. Follow the registration instruction again and if the same issue  persists, you can contact our Customer Care  at 13100 or 03-2771 7000 or Live Chat for further assistance.