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Account

How do I check my account balance?

Here are some of the ways to check your account balance:

Call IVR : by dialing 13101 and then follow these steps:
First, select your preferred language
Select option 1 for Account Info
Select option 1 for Balance and Validity
You may press 1 to repeat the balance & validity read-out
USSD Menu : Dial *133# and press Send.
Login to Self Care account. Then follow these steps:
Choose Mobile Number
Click My Profile

Can I get a billing summary?

Yes you can. You can view a summary of your usage in the last 90 days with your Self Care account. Just click on the My Usage tab and then select Credit History option.

Can I track my monthly minutes?

Yes you can. You can view your minute-by-minute usage in the past month with your Self Care account. Just click on the My Usage tab and then select Credit History tab.

Does my account balance have an expiry?

Yes, it varies based on every top-up as per table below:

Top Up Validity
RM5 5 days
RM10 10 days
RM20 20 days
RM15 20 days
RM30 30 days
RM50 50 days
RM100 100 days

After that, your balance will still be valid but you will enter a Grace Period of 45 days. You will not be able to make calls, SMS or use any data you may have until you top up again.

Failing to top up within Grace Period will cause your number to be disconnected. Tune Talk reserves the right to charge up to RM1,000 (by billing, top-ups or service subscriptions in kind) for reactivation or ownership transfer requests. All such requests will be considered on a case-to-case basis and subject to Tune Talk’s policies. When you top up, your previous balance will be added onto the latest top up and all credit will be usable within the new expiry period.

You can always check your validity and SIM expiry by calling *133#.

My credit/debit card transaction failed. What can I do?

You are first advised to retry after a few minutes. If the transactions continue to fail, there is a possibility that the transaction was declined due to your bank’s measures to protect potentially fraudulant transactions and you are thus advised to check with your bank.

Your Selected Plan
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* Maximum 10 SIMs per order.
SIM Type
Physical SIM
Works with all devices
Enter your Tune Talk Number
Your Selected Plan
Traveller Details
SIM Quantity *
Arrival Date *
* Maximum 5 SIMs per order.
* For standard shipping, your arrival date must be at least 14 days from today.
SIM Type
Physical SIM
Works with all devices
eSIM
Highly recommended!

eSIM currently supports the following devices

Please ensure your device supports eSIM before proceeding to the next step.

iPhone 13 Pro Max

iPhone 13 Mini

iPhone 13

iPhone 13 Pro

iPhone 12 Mini

iPhone 12

iPhone 12 Pro

iPhone 12 Pro Max

iPhone 11

iPhone 11 Pro

iPhone 11 Pro Max

iPhone XR

iPhone XS

iPhone XS Max

iPhone SE 2

iPad 8th Gen (WiFi+Cellular)

iPad air 4th Gen (WiFi+Cellular)

iPad Pro 12.9 inch 4th Gen (WiFi+Cellular)

iPad Pro 11 inch 4th Gen (WiFi+Cellular)

iPad Pro 12.9 inch 3rd Gen (1TB, WiFi+Cellular)

iPad Pro 12.9 inch 3rd Gen (WiFi+Cellular)

iPad Pro 11 inch 3rd Gen (1TB, WiFi+Cellular)

iPad Pro 11 inch 3rd Gen (WiFi+Cellular)

iPad 7th Gen 10.2-inch (WiFi+Cellular)

iPad 6 (Cellular)

iPad Pro 2nd Gen (WiFi+Cellular)

iPad Mini 4 (Cellular)

iPhone SE 3rd Gen

iPhone 14

iPhone 14 Plus

iPhone 14 Pro

iPhone 14 Pro Max

iPhone 16

iPhone 16 Plus

iPhone 16 Pro

iPhone 16 Pro Max

iPhone 15 Pro Max

Apple

iPhone 13 Pro Max

iPhone 13 Mini

iPhone 13

iPhone 13 Pro

iPhone 12 Mini

iPhone 12

iPhone 12 Pro

iPhone 12 Pro Max

iPhone 11

iPhone 11 Pro

iPhone 11 Pro Max

iPhone XR

iPhone XS

iPhone XS Max

iPhone SE 2

iPad 8th Gen (WiFi+Cellular)

iPad air 4th Gen (WiFi+Cellular)

iPad Pro 12.9 inch 4th Gen (WiFi+Cellular)

iPad Pro 11 inch 4th Gen (WiFi+Cellular)

iPad Pro 12.9 inch 3rd Gen (1TB, WiFi+Cellular)

iPad Pro 12.9 inch 3rd Gen (WiFi+Cellular)

iPad Pro 11 inch 3rd Gen (1TB, WiFi+Cellular)

iPad Pro 11 inch 3rd Gen (WiFi+Cellular)

iPad 7th Gen 10.2-inch (WiFi+Cellular)

iPad 6 (Cellular)

iPad Pro 2nd Gen (WiFi+Cellular)

iPad Mini 4 (Cellular)

iPhone SE 3rd Gen

iPhone 14

iPhone 14 Plus

iPhone 14 Pro

iPhone 14 Pro Max

iPhone 16

iPhone 16 Plus

iPhone 16 Pro

iPhone 16 Pro Max

iPhone 15 Pro Max

Samsung

Samsung Galaxy Z Fold3 5G

Samsung Galaxy Z Flip3 5G

Samsung Galaxy Z Fold2 5G

Samsung Galaxy Z Flip

Samsung Galaxy Z Fold

Samsung Galaxy S21 Series

Samsung Galaxy S20 Series

Samsung Galaxy Note 20 Series

Huawei

Huawei Mate 40 Pro 5G

Huawei P40 Pro

Huawei P40


Enter your Tune Talk Number

Warning!

Any existing internet plan will be forfeited if you subscribe to a new internet plan (including internet & voice boosters).

Your Selected Plan
epik50 side banner 1
RM2,303 yearly value
All-day Ultra Fast 5G
Uncapped Speed up to 900Mbps (NO FUP)
Unlimited Calls to All Networks
Hotspot-enabled
βœ“
E-Roaming (Beta) in 13 Countries** Japan, Thailand, Indonesia, Singapore, India, Vietnam, Philippines, South Korea, Saudi Arabia, Cambodia, Brunei, Australia, New Zealand
(Worth RM 60.00)
βœ“
Nova (Astrology)
(Worth RM 30.00)
βœ“
Exclusive Games & Dramas Access
(Worth RM 30.00)
βœ“
Up to RM150,000* PA Insurance
(Worth RM 15.00)
βœ“
foodpanda pandapro subscription
(Worth RM 6.90)
*Terms and Conditions apply.
**Available in Beta Mode.
epik35 side banner
RM1,260 yearly value
Uncapped Speed up to 900Mbps (NO FUP)
Unlimited Calls to All Networks
Hotspot-enabled
βœ“
Nova (Astrology)
(Worth RM 30.00)
βœ“
Exclusive Games & Dramas Access
(Worth RM 30.00)
βœ“
Up to RM100,000* PA Insurance
(Worth RM 10.00)
*Terms and Conditions apply.
epik28 side banner
All-day Ultra Fast 5G
Uncapped Speed up to 900Mbps (NO FUP)
Unlimited Calls to All Networks
Hotspot-enabled
Select your plan
12 Months
Valid for 360 days

RM550

Total worth RM2,303
6 Months
Valid for 180 days

RM280

Total worth RM1,152
3 Months
Valid for 90 days

RM145

Total worth RM576
1 Month
Valid for 30 days

RM50

Total worth RM192
12 Months
Valid for 360 days

RM385

Total worth RM1,260
6 Months
Valid for 180 days

RM195

Total worth RM630
3 Months
Valid for 90 days

RM100

Total worth RM315
1 Month
Valid for 30 days

RM35

Total worth RM105
Upgrade to Epik+50
Add on RM15 for Extra 300GB Subscribe Now
12 Months
Valid for 360 days

RM310

RM26 OFF
6 Months
Valid for 180 days

RM155

RM168
3 Months
Valid for 90 days

RM80

RM84
1 Month
Valid for 30 days

RM28

Upgrade to Epik+35
Add on RM7 for Extra 150GB Subscribe Now
SIM Type
Physical SIM
Receive this in 3 to 5 working days
eSIM (FREE)
Receive via email instantly
Enter your Tune Talk Number

eSIM currently supports the following devices

Please ensure your device supports eSIM before proceeding to the next step.

iPhone 13 Pro Max

iPhone 13 Mini

iPhone 13

iPhone 13 Pro

iPhone 12 Mini

iPhone 12

iPhone 12 Pro

iPhone 12 Pro Max

iPhone 11

iPhone 11 Pro

iPhone 11 Pro Max

iPhone XR

iPhone XS

iPhone XS Max

iPhone SE 2

iPad 8th Gen (WiFi+Cellular)

iPad air 4th Gen (WiFi+Cellular)

iPad Pro 12.9 inch 4th Gen (WiFi+Cellular)

iPad Pro 11 inch 4th Gen (WiFi+Cellular)

iPad Pro 12.9 inch 3rd Gen (1TB, WiFi+Cellular)

iPad Pro 12.9 inch 3rd Gen (WiFi+Cellular)

iPad Pro 11 inch 3rd Gen (1TB, WiFi+Cellular)

iPad Pro 11 inch 3rd Gen (WiFi+Cellular)

iPad 7th Gen 10.2-inch (WiFi+Cellular)

iPad 6 (Cellular)

iPad Pro 2nd Gen (WiFi+Cellular)

iPad Mini 4 (Cellular)

iPhone SE 3rd Gen

iPhone 14

iPhone 14 Plus

iPhone 14 Pro

iPhone 14 Pro Max

iPhone 16

iPhone 16 Plus

iPhone 16 Pro

iPhone 16 Pro Max

iPhone 15 Pro Max

Apple

iPhone 13 Pro Max

iPhone 13 Mini

iPhone 13

iPhone 13 Pro

iPhone 12 Mini

iPhone 12

iPhone 12 Pro

iPhone 12 Pro Max

iPhone 11

iPhone 11 Pro

iPhone 11 Pro Max

iPhone XR

iPhone XS

iPhone XS Max

iPhone SE 2

iPad 8th Gen (WiFi+Cellular)

iPad air 4th Gen (WiFi+Cellular)

iPad Pro 12.9 inch 4th Gen (WiFi+Cellular)

iPad Pro 11 inch 4th Gen (WiFi+Cellular)

iPad Pro 12.9 inch 3rd Gen (1TB, WiFi+Cellular)

iPad Pro 12.9 inch 3rd Gen (WiFi+Cellular)

iPad Pro 11 inch 3rd Gen (1TB, WiFi+Cellular)

iPad Pro 11 inch 3rd Gen (WiFi+Cellular)

iPad 7th Gen 10.2-inch (WiFi+Cellular)

iPad 6 (Cellular)

iPad Pro 2nd Gen (WiFi+Cellular)

iPad Mini 4 (Cellular)

iPhone SE 3rd Gen

iPhone 14

iPhone 14 Plus

iPhone 14 Pro

iPhone 14 Pro Max

iPhone 16

iPhone 16 Plus

iPhone 16 Pro

iPhone 16 Pro Max

iPhone 15 Pro Max

Samsung

Samsung Galaxy Z Fold3 5G

Samsung Galaxy Z Flip3 5G

Samsung Galaxy Z Fold2 5G

Samsung Galaxy Z Flip

Samsung Galaxy Z Fold

Samsung Galaxy S21 Series

Samsung Galaxy S20 Series

Samsung Galaxy Note 20 Series

Huawei

Huawei Mate 40 Pro 5G

Huawei P40 Pro

Huawei P40