If your eSIM profile fails to download, you may opt to enter your eSIM profile manually.

An email with the Manual Code along with QR Code will be sent after the purchase. Below are the steps to insert it manually:

• For Android (labels may differ based on manufacturers):
  1. Go to “Settings“
  2. Select “Connection“
  3. Select “SIM Manager“
  4. Select “Add eSIM“
  5. Click “Manual Enter”
  6. Key in the “Manual Entry” code provided in the email
     

• For iOS:
  1. Go to “Settings“
  2. Select “Mobile Data/Mobile Service“
  3. Select “Add eSIM“
  4. Click “Use QR Code“
  5. Click “Enter Details Manually“
  6. Key in the “Manual Entry” code provided in the email

You can reach out to our Customer Care team via:

1. Dial 13100 or 03-27717000
2. Live Chat via Tune Talk Website
3. Visit our Tune Talk kiosk at Wisma Tune

Below are a few possible reasons why you are experiencing issues with your eSIM:

1. Your device is not compatible with eSIM.
2. Your eSIM profile was installed before registration was completed.
3. Your eSIM profile was installed before port-in was completed.
4. Your Tune Talk Account status is inactive.

For further assistance, contact our Customer Care by dialing 13100 or 03 27717000.

You will need to do a SIM replacement to keep the existing number and install it on a new device. Kindly contact our Customer Care to assist you with number deactivation before you proceed with SIM replacement.

Yes. To transfer/switch your eSIM to other devices, you can purchase a new eSIM profile via the Tune Talk App by following the steps below:

1. Log in to Tune Talk App
2. Go to “More”
3. Click “Extra Services”
4. Click “SIM Replacement”
5. Click “Switch your Device” and select the number you want to retain.
6. Click “I need a new SIM” and then “eSIM”.
7. An email with the new eSIM profile along with steps to activate and install the eSIM will be sent to you within 5 minutes after purchase is completed.
8. Install the new eSIM profile into your new device accordingly.

When you remove the eSIM from your device, you will experience loss of cellular connection and no longer be able to access the Internet. To keep your Tune Talk number, you will need to purchase a new eSIM and proceed with eSIM replacement via the Tune Talk App by following the steps below:

1. Log in to Tune Talk App
2. Go to “More”
3. Click “Extra Services”
4. Click “SIM Replacement”
5. Click “Lost your SIM card” and select the number you want to keep.
6. Click “I need a new SIM” and then “eSIM”.
7. An email with the new eSIM profile along with steps to activate and install the eSIM will be sent to you within 5 minutes after purchase is completed.
8. Ensure the eSIM activation has been completed before installing the eSIM profile.

Yes, you can switch your SIM by following the steps below:

1. Log in to Tune Talk App
2. Go to “More”
3. Click “Extra Services”
4. Click “SIM Replacement”
5. Click “Lost your SIM card” and select the number you wish to replace.
6. Click “I need a new SIM” and then “Physical SIM”.
7. The new SIM will be delivered to you within 5 – 7 working days.
8. An email with steps to activate the SIM will be sent to you within 24 hours.

For further assistance, contact our Customer Care by dialing 13100 or 03 27717000.

HERE is the list of devices that are compatible with Tune Talk eSIM.

Yes, you can switch to eSIM by following the steps below:

1. Log in to Tune Talk App
2. Go to “More”
3. Click “Services”
4. Click “SIM Replacement”
5. Click “eSIM” and select the number you wish to replace.
6. Follow the instructions accordingly.

For further assistance, contact our Customer Care by dialing 13100 or 03-27717000.

Tune Talk eSIM can be purchased via the Tune Talk App or Tune Talk Website.

Tune Talk eSIM is priced at RM10.

An eSIM is a digital SIM that eliminates the need for a physical SIM card. With eSIM, you can store multiple eSIMs on the same device and use two phone numbers at the same time. It is more secure – someone cannot remove the physical SIM card if your device is lost or stolen. In just a few steps, you are ready to make calls, send messages and browse the web.

After your eSIM is successfully purchased, an email with the new eSIM profile along with steps to activate and install the eSIM will be sent to you within 5 minutes after purchase is completed. Activation is to be done via the Tune Talk App.

Both New and Existing Tune Talk users are eligible to purchase eSIM.