How the Top Up credit validity works?
Top up credit validity are based on which larger value of denomination, not accumulation. Validity take effect upon reload activation
Example 1:
RM10 x 10times within the same day= 10 days
RM100 x 1 = 100days
Example 2:
RM20 x 1 time and RM30 x 1 time within the same day = 30 days
RM50 x 1 = 50days
What’s the validity period on my Top Up amount?
Top Up credits have different validity period. View a table that shows the validity period of the different Top Up values.
Do take note that Tune Talk’s grace period is 45 days after expiry of validity. Your SIM will become unusable should you fail to top up your credit within the grace period. Once your account is Disconnected, you will have to purchase a new SIM pack and you will not be able to retrieve your number. We’ll send you text notifications when your account is running low on credit.
When you top up before your credit expires:
Your previous balance is added to the new Top Up value
The later expiry date is valid for the entire amount
How do I top up my Tune Talk account?
You can top up via:
Top Up card (e-pay scratch cards)
Credit card
IVR
Tune Talk Mobile App
Website
E-banking sites
ATM machines
E-pay
Convenience Stores (e.g. 7-Eleven, MyNews)
Paypal
Online e-commerce sites (Shopee, Lazada)
Physical Top Up Vouchers
Top Up cards are sold at thousands of retail locations and our authorised dealers across Malaysia. You can choose from RM5, RM10, RM30 and RM50 Top Up cards. You can activate the 16 digit voucher PIN by accessing Tune Talk’s IVR or USSD menu.
For Mobile App:
Click on the (+) icon on the bottom right
Click on Top Up
Click Voucher
Enter your 16-digit PIN
Click Proceed
For IVR:
Dial 13101
Enter number 2 to select Top Up
Enter number 1 to select “Input Voucher”
Enter 16 digits voucher PIN
Your new balance and validity period will be displayed upon successful top up
For USSD:
Dial *122*<16 digits PIN>#
Press SEND
Your new balance and validity period will be displayed once your top up is successful
Credit Card
To top up your account via credit card, just login to your Self Care account and do the following:
Dial *122*<16-digit top-up PIN># and press send.
IVR
Call our IVR at 13101, select option 2, then option 2 again and follow the instructions of the voice prompt.
When you top up before your credit expires:
Your previous balance is added to the new Top Up value
The later expiry date is valid for the entire amount
Where can I get a Top Up Card or electronic PIN vouchers?
Top Up cards are sold at thousands of retail locations and our authorised dealers across Malaysia. You can choose from RM5, RM10, RM30 and RM50 Top Up cards. Search for the nearest dealer here.
You can also get Electronic PIN vouchers form our dealers, ATMs and e-pay outlets. View a complete list here.
If I have a dispute on the top up amount, what do I do?
If you have a dispute with regards to top-up or call/SMS charges, kindly send an email to customer.care@tunetalk.com. We will investigate and revert to you within 3 working days.
Is there a minimum top up amount to keep my account active?
The minimum amount to top up is RM5. We recommend topping up your credits before your current Top Up expires so you can keep your account active.
