How do I contact the Customer Care team for any issues or questions?
You can reach out to our Customer Care team via Live Chat, dialing 13100 or 03-2771 7000 (non-Tune Talk or overseas) from 8am to 10pm daily.
What happens if I cancel or downgrade my plan during the promotion?
If you cancel or downgrade your Epik 50+ plan during the campaign period, you may forfeit the bonus 150GB. Kindly contact our Customer Care team for more details.
Can I check how much of the bonus 150GB have I utilised?
Yes, you can check the usage of your bonus 150GB via the Tune Talk App and monitor your remaining Internet data balance.
When will I receive the bonus 150GB?
The bonus 150GB will be provisioned automatically with the Epik 50+ upon subscription or renewal.
What is the campaign period?
The CNY AngPow campaign runs from 11:00 on 15th January 2025 to 23:59 to 15th February 2025. You must subscribe to or renew the Epik 50+ plan within this period to be eligible for the bonus.
How long is the bonus valid for?
The bonus 150GB will remain valid for the same duration as the Epik50+ plan. Once the plan expires, the bonus will also expire.
Is the bonus 150GB shareable?
Yes, the bonus 150GB is shareable via hotspot, allowing you to share the Internet with other devices.
How do I get the bonus 150GB?
The bonus 150GB is automatically activated upon subscribing or renewing the Epik 50+ plan. No further action is required on your part to receive the bonus.
Who is eligible to participate in this promotion?
Both new and existing users are eligible to participate in the CNY AngPow campaign upon subscribing and renewing Epik 50+ plan during the campaign period.
What is the CNY AngPow campaign?
The CNY AngPow campaign provides a bonus of 150GB Internet for users who subscribe to or renew the Epik 50+ plan. This bonus 150GB is automatically provisioned along with your plan, making it easy to access additional Internet data.
