Prepaid Services
Who do I contact for issues?
π 13100 (from Tune Talk number only)
π +603 2771 7000 (outside Malaysia)
π Visit: www.tunetalk.com
How can I view my past utility payments?
All transactions are stored under History in the Tune Talk App.
What if I enter the wrong account/meter number?
You are responsible for ensuring details are correct before confirming payment. Tune Talk cannot reverse a successful payment sent to the wrong account.
Can I pay on behalf of someone else?
Yes, as long as you have the correct account/meter number for the supported provider.
Will I receive proof of payment?
Yes. You will receive confirmation in the Tune Talk App and, for providers like PLN, a PIN/token code under your purchase history.
What happens if the payment fails?
If your payment is unsuccessful:
- TTNow+ payments will be credited back to your balance automatically.
- Other payment methods will be refunded to your original payment method after verification.
Can I cancel or get a refund after making a payment?
- TTNow+ Payments: All successful transactions are final and non-refundable except where payment fails.
- Other Payment Methods: If payment fails, you may contact Tune Talk Customer Care for a refund request, which will be reviewed in line with our refund policies.
How long does it take for payment to reflect?
- For most providers, payment is processed instantly or within minutes.
- For certain utilities, it may take up to 24 hours due to provider processing times.
Is there a service tax?
No service tax applies when paying with TTNow+ credit balance. Other payment methods will follow current Malaysian tax regulations.
What payment methods are accepted?
You can pay using:
- TTNow+ airtime balance
- Online banking (FPX)
- Credit/Debit Card (with saved card option available)
- Selected e-wallets
π‘ Note: Payments made via methods other than TTNow+ may be subjected to applicable service tax under Malaysian law.
How do I make a utility payment?
- Open the Tune Talk App.
- Go to Value Added Services > Utilities (International).
- Select the country and service provider.
- Enter the required account or meter number.
- Choose the payment amount and confirm your payment method.
Are there any special rules for certain providers?
Yes:
- PLN (Indonesia): You will receive a PIN/token after payment, which must be used to activate your utility service.
- PGN (Indonesia): No PIN/token will be issued. Payment is sent directly to the providerβs system.
Which countries and utility providers are supported?
The list of supported countries and utility providers is available in the Tune Talk App under the VAS Utilities (International) section. The list will expand over time, and Tune Talk may add or remove providers without prior notice.
What is VAS Utilities (International)?
VAS Utilities (International) lets you pay selected international utility bills (e.g., electricity, gas, water, or telecommunications) for eligible service providers in participating countries directly from your Tune Talk App.
