Verify Your Tune Talk Number
with MyDigital ID
What is MyDigital ID?
Official Digital Identity
Issued under Malaysia’s national digital ID initiative and connected to the MyKad database managed by JPN.
Biometric Verification
Your identity is verified using secure facial recognition and MyKad details to prevent impersonation.
Reduces Scams & Fraud
By tying mobile numbers to real, verified identities, MyDigital ID helps reduce SIM misuse and scam activities.
Official Digital Identity
Issued under Malaysia's national digital ID initiative and connected to the MyKad database managed by JPN.
Biometric Verification
Your identity is verified using secure facial recognition and MyKad details to prevent impersonation.
Reduces Scams & Fraud
By tying mobile numbers to real, verified identities, MyDigital ID helps reduce SIM misuse and scam activities.
Why Tune Talk Uses MyDigital ID
How You’ll Use MyDigital ID with Tune Talk
This process securely matches your MyKad details and facial biometrics for accurate identity validation.
Step 1
Open Tune Talk App and click on Verify Now.* An alert icon (!) will appear next to your mobile number if it is not verified.
Step 2
Please select the mobile number(s) you wish to verify and click Verify Now.
Step 3
Click Proceed to continue the process.
Step 4
After verification, a verified badge and label will show next to your number.Your MyKad and biometrics are verified instantly to ensure legitimate ownership.
Step 1
During SIM registration, MyKad users are required to complete verification using MyDigital ID.
Step 2
Please ensure you have registered with MyDigital ID before proceeding with verification.
Step 3
After verification is complete, you can continue with your SIM registration.Your verified digital identity allows seamless login without relying on SMS OTPs.
Step 1
Open Tune Talk App and click on Login.
Step 2
On the login screen, select MyDigital ID.
Step 3
Review the consent message and tap I Agree to continue. You will then be logged into the Tune Talk App.- Compliant with MCMC Mandatory Standards on identity verification.
- Aligned with Malaysia’s national MyDigital ID framework.
- Adheres to the Personal Data Protection Act (PDPA).
Verifying your number can help fight scams
Take a minute today to verify your number with MyDigital ID and enjoy a safer, more secure mobile experience.
How to Get Started with MyDigital ID
Register Online via Mobile
Learn how to sign up for MyDigital ID using your mobile phone.
Register at a Physical Kiosk
Prefer to register in person? This guide shows you how to register at a MyDigital ID kiosk.
e-KYC Tips for Smooth Verification
Helpful tips to pass facial recognition smoothly and avoid common issues.
Frequently Asked Questions (FAQs)
MyDigital ID verification is a secure identity check used by Tune Talk to confirm:
- You are the rightful owner of your Tune Talk number, or
- You are registering a new Tune Talk prepaid SIM
This helps protect you against fraud, identity misuse and SIM-related scams, and ensures compliance with requirements set by Malaysian Communications and Multimedia Commission (MCMC).
MyDigital ID verification is available to:
- Malaysian citizens only
- Individuals with a valid MyKad registered with Jabatan Pendaftaran Negara (JPN)
- Users with an active MyDigital ID account
Non-Malaysians or users without MyKad are not eligible.
When you start verification:
- You will be redirected to the official MyDigital ID platform
- MyDigital ID will:
- Validate your MyKad details
- Perform biometric facial recognition
- Match your identity against JPN records
- Once completed, MyDigital ID sends Tune Talk a verification result (success or failure)
Tune Talk does not handle the biometric process.
No.
- All biometric data is processed and stored only by MyDigital ID
- Tune Talk never collects or stores facial scans, fingerprints, or biometric identifiers
Your privacy remains protected at all times.
If verification is unsuccessful:
- You may retry the verification process
- Certain Tune Talk services may be temporarily unavailable
- You may complete verification at a MyDigital ID kiosk
Access to some services will only be restored after successful verification.
No.
- MyDigital ID verification itself is not a paid service
- You will always be informed clearly if any Tune Talk service involves charges
Yes.
Tune Talk may update the Terms & Conditions to comply with:
- New laws or regulatory requirements
- Updates from MCMC
- Changes to the MyDigital ID platform
- Security or operational improvements
Any updates will be published on the Tune Talk App and/or website.
For Tune Talk issues (number verification, app, services):
- Live Chat on Tune Talk App or Website
- 13100 (Tune Talk numbers)
- 03-2771 7000 (non-Tune Talk or overseas)
For MyDigital ID issues (registration, login, e-KYC):
- Visit https://www.digital-id.my
- Refer to MyDigital ID support channels listed there
Verification is required to:
- Protect your mobile number from unauthorised use
- Prevent SIM swap fraud and scams
- Comply with mandatory identity verification standards
Some Tune Talk services cannot be activated or continued without successful verification.
MyDigital ID verification is compulsory for:
- New Tune Talk SIM registration
- Certain regulated services
Tune Talk may also require re-verification if suspicious activity or potential fraud is detected on your number.
Tune Talk will only receive:
- Your verified name (as per your MyKad)
- Confirmation whether verification was successful or not
- Confirmation that your number is linked to your verified identity
Tune Talk will not receive:
- MyKad photos
- Facial scan or biometric data
- Raw e-KYC data
Verification may fail due to:
- Expired, damaged or unreadable MyKad
- Poor lighting or unclear facial scan
- Camera or internet connectivity issues
- MyKad details not matching JPN records
If verification fails, you may retry or complete verification at a MyDigital ID physical kiosk.
By proceeding with verification, you confirm that:
- All information provided is accurate and belongs to you
- You are using your own MyKad and MyDigital ID account
- Your MyKad is valid and not expired
- Your MyDigital ID credentials are kept secure
Tune Talk is not responsible for issues caused by incorrect or incomplete information.
Yes.
Tune Talk complies with the Personal Data Protection Act 2010 (PDPA). Only necessary verification status data is shared with Tune Talk. No biometric or raw identity data is transferred.
For MyDigital ID registration, kiosks, security practices or account support, visit:
🔗 https://www.digital-id.my
All MyDigital ID services and support are managed by the MyDigital ID team.
MyDigital ID verification is a secure identity check used by Tune Talk to confirm:
- You are the rightful owner of your Tune Talk number, or
- You are registering a new Tune Talk prepaid SIM
This helps protect you against fraud, identity misuse and SIM-related scams, and ensures compliance with requirements set by Malaysian Communications and Multimedia Commission (MCMC).
Verification is required to:
- Protect your mobile number from unauthorised use
- Prevent SIM swap fraud and scams
- Comply with mandatory identity verification standards
Some Tune Talk services cannot be activated or continued without successful verification.
MyDigital ID verification is available to:
- Malaysian citizens only
- Individuals with a valid MyKad registered with Jabatan Pendaftaran Negara (JPN)
- Users with an active MyDigital ID account
Non-Malaysians or users without MyKad are not eligible.
MyDigital ID verification is compulsory for:
- New Tune Talk SIM registration
- Certain regulated services
Tune Talk may also require re-verification if suspicious activity or potential fraud is detected on your number.
When you start verification:
- You will be redirected to the official MyDigital ID platform
- MyDigital ID will:
- Validate your MyKad details
- Perform biometric facial recognition
- Match your identity against JPN records
- Once completed, MyDigital ID sends Tune Talk a verification result (success or failure)
Tune Talk does not handle the biometric process.
Tune Talk will only receive:
- Your verified name (as per your MyKad)
- Confirmation whether verification was successful or not
- Confirmation that your number is linked to your verified identity
Tune Talk will not receive:
- MyKad photos
- Facial scan or biometric data
- Raw e-KYC data
No.
- All biometric data is processed and stored only by MyDigital ID
- Tune Talk never collects or stores facial scans, fingerprints, or biometric identifiers
Your privacy remains protected at all times.
Verification may fail due to:
- Expired, damaged or unreadable MyKad
- Poor lighting or unclear facial scan
- Camera or internet connectivity issues
- MyKad details not matching JPN records
If verification fails, you may retry or complete verification at a MyDigital ID physical kiosk.
If verification is unsuccessful:
- You may retry the verification process
- Certain Tune Talk services may be temporarily unavailable
- You may complete verification at a MyDigital ID kiosk
Access to some services will only be restored after successful verification.
By proceeding with verification, you confirm that:
- All information provided is accurate and belongs to you
- You are using your own MyKad and MyDigital ID account
- Your MyKad is valid and not expired
- Your MyDigital ID credentials are kept secure
Tune Talk is not responsible for issues caused by incorrect or incomplete information.
No.
- MyDigital ID verification itself is not a paid service
- You will always be informed clearly if any Tune Talk service involves charges
Yes.
Tune Talk complies with the Personal Data Protection Act 2010 (PDPA). Only necessary verification status data is shared with Tune Talk. No biometric or raw identity data is transferred.
Yes.
Tune Talk may update the Terms & Conditions to comply with:
- New laws or regulatory requirements
- Updates from MCMC
- Changes to the MyDigital ID platform
- Security or operational improvements
Any updates will be published on the Tune Talk App and/or website.
For MyDigital ID registration, kiosks, security practices or account support, visit:
🔗 https://www.digital-id.my
All MyDigital ID services and support are managed by the MyDigital ID team.
For Tune Talk issues (number verification, app, services):
- Live Chat on Tune Talk App or Website
- 13100 (Tune Talk numbers)
- 03-2771 7000 (non-Tune Talk or overseas)
For MyDigital ID issues (registration, login, e-KYC):
- Visit https://www.digital-id.my
- Refer to MyDigital ID support channels listed there
