Terms and Conditions (T&Cs)

The new Tune Talk Pek EPIK Prepaid internet plans and passes (hereinafter referred to as “TT Epik+ Plans”) is an enhanced version of Pek Epik, featuring newly upgraded plans and features, and shall be subjected to the following terms and conditions:

This TT Epik Plans Terms and Conditions shall act as a supplementary to the Tune Talk Service Subscription and shall be read together with Tune Talk Epik Prepaid Pack Terms & Conditions (“TT Pek Epik T&Cs”) as and when so amended by Tune Talk from time to time. Subscribers who subscribe to any internet plans under this TT Epik Plans shall be bound by the terms and conditions contained herein, alongside with the terms and conditions of Tune Talk Service Subscription. Any decisions made by Tune Talk shall be final and no further correspondence shall be entertained.

EFFECTIVE DATE

TT Epik Plans shall be made available from 00:01, 27th October 2023 (“Effective Date”) onwards.

PRODUCT DESCRIPTION

TT Epik shall only be effective in Malaysia wherein the details of the TT Epik Plans (quota, validity, and price) are set out in the table below:

Plans / Passes	Type	SMS Keyword	Data Quota	Connect Apps	Add-ons						Calls		Validity	Auto Renewal
Plans / Passes	Type	SMS Keyword	Data Quota	Connect Apps	1.5GB	10GB	3GB 5G	10GB 5G	20GB 5G	UNL Calls	ON net	OFF net	Validity	Auto Renewal
2Hari	Bonus	2HARI	500MB	–	–	–	–	–	–	–	UNL	–	2	–
Mingguan	MI	MINGGUAN	15GB	–	Y	–	Y	–	–	–	UNL	UNL	7	–
EpikCall 20	MI	EPIKCALL20	15GB (5G/4G)	–	–	–	–	Y	–	–	UNL	UNL	30	Y
Epik5G 45	MI	EPIK5G45	70GB (5G)30GB (4G)	–	Y	–	–	Y	Y	–	UNL	UNL	30	Y
Tahunan 99	MI	TAHUNAN99	2GB x12 (4G)	Y	Y	–	–	–	–	–	UNL	–	30days x12	Y
Tahunan 200	MI	TAHUNAN200	10GB x12 (4G)	–	–	Y	–	–	–	Y	UNL	–	30days x12	Y

*Mobile Internet (MI)

Terms & Conditions of TT Epik Plans
1. Short-term Passes
  1. 2Hari Pass
    - 2Hari Pass shall be priced at RM2.00. This pass includes:
      - 500MB Hi-Speed Base Internet
      - Unlimited voice calls within Tune Talk network
      - 12 per SMS
      - 2 days validity
    - Any hotspot usage with this pass shall utilise the 2Hari Pass Base Internet
    - 2Hari Pass can co-exist with other Internet plans available.
  2. Mingguan Pass
    - Mingguan Pass shall be priced at RM12.00. This pass includes:
      - Unlimited Base Internet (Subjected to the Fair Usage Policy of 15GB)
      - Unlimited voice calls to all networks
      - 12 per SMS
      - 7 days validity
    - The Unlimited Base Internet shall be based on Standard Definition quality.
    - Mingguan Pass subscribers must purchase eligible add-ons to access hotspot services. The details of the available boosters can be found in Clause 2(d) of the Product Description.
2. Monthly Plans
  1. EpikCall 20 Monthly Plan (“EpikCall20”)
    - EpikCall20 is priced at RM20.00. This plan includes:
      - 15GB 4G/5G Base Internet uncapped (upgrade from 10GB 4G Internet)
      - Unlimited voice calls to all networks
      - 12 per SMS
      - 30 days validity
    - As a result of the upgrade to the Internet Base Quota, the Unlimited Chat & Navigation Apps feature will no longer be available to subscribers.
    - Any Hotspot usage is to be shared with EpikCall20 Base Internet and/or add-ons (if available).
    - EpikCall20 plan’s hotspot is enabled for one (1) device. Only one device can be connected to the internet via hotspot at any given time. If an attempt is made to connect additional devices beyond this limit, they will not be able to access the internet or browse.
    - EpikCall20 subscribers can purchase eligible add-ons, wherein the booster details can be found in Clause 2(d) of Product Description.
  2. Epik5G 45 Monthly Plan (“Epik5G 45”)
    - The Epik5G 45 shall be priced at RM45.00. This plan includes:
      - 30GB 5G/4G Base Internet uncapped
      - Bonus unlimited 5G internet (subject to Fair Usage Policy of 70GB)
      - Unlimited voice calls to all networks
      - 12 per SMS
      - 30 days validity
    - The Base Internet shall be utilized in the event the bonus 5G internet has reached its FUP.
    - The Bonus unlimited 5G internet included in Epik5G 45 offers speeds up to 100Mbps.
    - Upon the expiry, replacing or manual stopping of Epik5G 45, the subscriber’s SIM shall thereafter revert to 4G and shall be reprovisioned if the auto-renewal of Epik5G 45 or other 5G plans are successful.
    - Epik5G 45 subscribers can purchase eligible add-ons, wherein the booster details can be found in Clause 6(d) of Product Description.
3. Yearly Plan
  1. Tahunan 99 Plan (“Tahunan99”)
    - Tahunan99 shall be priced at RM99 and includes:
      - 2GB Hi-Speed Monthly Base Internet (per 30 days) for 12 cycles
      - Bonus unlimited internet for Chat & Navigation Apps (refer to Clause 6(e)(i) of Product Description)
      - Unlimited voice calls within the Tune Talk network
      - 12 per SMS
      - 30 days validity for each cycle
    - Any hotspot shall be shared with Tahunan99 2GB Monthly Base Internet and/or boosters (if available)
    - Tahunan99 subscribers shall be allowed purchase eligible add-ons, wherein the booster details can be found in Clause 2(d) of Product Description.
    - Any Tahunan99 subscription shall be given a 30 days of credit validity extension for every cycle.
    - Balance of the internet quota or boosters from each cycle shall not be carried forward to the next refreshed cycle.
  2. Tahunan 200 Plan (‘Tahunan 200”)
    - Tahunan200 shall be priced at RM200 and includes:
      - 10GB Hi-Speed Monthly Base Internet (per 30 days) for 12 cycles
      - Unlimited voice calls within the Tune Talk network
      - 12 per SMS
      - 30 days validity for each cycle
    - Any hotspot shall be shared with Tahunan200 10GB Monthly Base Internet and/or boosters (if available).
    - Tahunan200 subscribers shall be allowed to purchase eligible add-ons, wherein the booster details can be found in Clause 2(d) of Product Description.
    - Any Tahunan200 subscription shall be given a 30 days of credit validity extension for every cycle.
4. Add-Ons
  1. 4G Internet
    1. 5GB Booster (“B3”)
      - B3 shall be priced at RM3.00 and include 1.5GB Hi-Speed Internet.
      - B3 shall follow the validity of the subscriber’s active MI plan (active cycles for Yearly plans) and shall be made available to the following TT Epik+ plans and passes:
        Mingguan
        Epik5G 45
        Tahunan 99
      - Whitelisted video streaming apps shall utilize B3 at SD quality.
    2. 10GB Booster (“B10”)
      - B10 is priced at RM10.00 and shall include a 10GB Hi-Speed Internet.
      - B10 shall follow the validity of the subscriber’s active MI plan (active cycles for Yearly plans) and shall be made available for the following TT Epik+ plan:
        Tahunan 200
  2. 5G Internet
    1. 10GB 5G Booster (“EB5G10”)
      - EB5G10 shall be priced at RM10.00 and shall include a 10GB 5G hotspotable Internet. SIM shall be provisioned with 5G service.
      - EB5G10 shall follow the validity of the MI plans and shall be made available for the following TT Epik+ plans:
        Epik 25+
        Epik 35+
        Epik 50+

Plan Mechanics

Payment of plans and credit validity
1. Upon subscribing to any Epik+ Plans, the subscriber’s credit validity will be extended in accordance with the ‘Validity’ period specified for each respective plan in the table under Clause 1 of the Product Description.
Plan Expiry and Renewals
1. For all plans purchased, validity will start on the day of purchase and will expire at midnight (11:59pm) on the day of expiry.
2. Upon expiry of plans, no quotas (internet or calls) or any balance thereof will be carried forward.
3. Auto-renewals for Epik+ Plans will be processed between 00:01 AM and 01:30 AM on the day following the expiration of the plan. Subscribers are advised not to attempt to add or renew their plan during this period to avoid accidental double-charging. In the event that the subscriber’s balance is insufficient for auto-renewal, the subscription will be deactivated. To resume the data plan, the subscriber must reload their account and re-subscribe.
Replacing or combining plans
1. If a subscriber subscribes to a new plan (of the same type or a different type) while having an active plan, the active plan will be forfeited upon activation of the new plan, unless otherwise specified.
2. Combining multiple active plans is not allowed. A subscriber may only have one active plan at any given time. Any new plan subscription will override and replace the current active plan
3. Any add-ons or boosters purchased with a previous plan will not be carried over to the new plan. Subscribers must purchase new add-ons or boosters, if applicable, for the new plan. The validity of add-ons will align with the new plan’s validity period.
4. The new plan will take effect immediately upon successful activation, and the previously active plan will be deactivated. The validity of the new plan will start from the activation date and is valid for 30 days unless otherwise specified.
Any depletion of Internet usage after any paid or promotional internet, subscriber may revert to Free Basic Internet (if available).
An SMS shall be sent to the subscriber pertaining to their usage at 90% and 100% respectively.
All unlimited voice calls (within Tune Talk’s network or other networks) shall be subjected to the Fair Usage Policy.

Prioritization of Usage Across Multiple Internet Buckets
In the event of multiple active Internet plans, utilization shall be based pursuant to the table below:
Priorities are sorted by highest (1) to lowest (9)

Priority	Type of Data Plan	Type	Selected Examples
1	Pre-registered Sim Data	Bonus	–
2	5G Boosters	Bonus	3GB 5G Booster, 10GB 5G Booster, 20GB 5G Booster
3	App 1GB	Bonus	–
3	B3M	Bonus	Mingguan
4	Short-term Passes	Bonus	2Hari, Mingguan
5	Promotions	Bonus	–
6	Video Streaming Quota	Bonus	–
7	Data Plan Boosters	Bonus	1.5GB Booster, 10GB Booster
8	Freebies	Bonus	–
9	Data Plans	MI Plans	EpikCall 20, Epik 25+, Epik 35+, Epik5G 45, Epik 50+, Tahunan 99, Tahunan 200
10	Free Basic Internet	BI	Available by default for TTEpik Plans

INSURANCE ELIGIBILITY

All Epik+ Hero Plans are eligible for insurance coverage, provided only if the following conditions are met:
1. The subscribers purchase one of the following Epik+ Hero Plans:
  1. Epik35+
  2. Epik50+
Subscribers may lose eligibility for insurance coverage under the following circumstances:
1. Failure to maintain an active plan: Failure to purchase an Epik+ Hero Plan for any calendar month will result in the loss of insurance coverage eligibility for the subsequent month.
2. Failure to purchase plan consecutively: To maintain eligibility for insurance coverage, subscribers must purchase an Epik+ plan consecutively every calendar month. Any break in plan enrollment shall render the subscriber ineligible for coverage until a new plan is purchased.
Cooling period:
1. Notwithstanding any other provision of this agreement, a waiting period of two (2) months shall apply to all new subscriptions to an eligible plan. During this period, the subscriber shall not be entitled to any benefits or coverage under the insurance policy. The waiting period shall commence on the date of initial subscription and shall expire two (2) months thereafter, at which time the insurance coverage shall become effective.
Coverage activation:
1. Insurance coverage shall commence on the third (3rd) month following the customer’s initial purchase of an eligible plan.
2. Thereafter, insurance coverage shall be provided on a month-to-month basis, subject to the following conditions:
  1. To maintain coverage, the subscriber must make a purchase of an eligible plan within the current month.
  2. Coverage shall become effective on the first day of the following month.
3. If the subscriber fails to make a purchase of an eligible plan in a given month, their eligibility for coverage shall be suspended for the following month.
4. Coverage shall be reinstated if the subscriber makes a purchase of an eligible plan in a subsequent month, following the standard procedure outlined above.

LIMITATION

Previous internet plans (including but not limited to plans, freebies and/or offers under Tune Talk BUDDIES, Tune Talk VALUE, Tune Talk CUN VALUE, Tune Talk HI VALUE or Tune Talk JIMAT plans etc.) shall no longer be available for TT Epik+ subscribers, and from the Effective Date onwards can only subscribe to all plans enlisted in Clause 1 of Product Description herein, including future offers eligible to TT Epik Pack subscribers.
5G eligibility and coverage for 5G connectivity
1. To enjoy a seamless 5G experience, subscribers shall ensure that they are:
  1. Using a 5G compatible device, wherein the list of 5G compatible models can be found here (refer to ‘5G Supported Devices’ section)
  2. In a 5G coverage area (refer here for 5G coverage map)
  3. In the event where one or more of the above criteria are not met, subscribers shall not be able to enjoy the 5G service, speeds, or enjoy the full potential which the eligible 5G plans or addons are able to offer.
Tune Talk reserves the right to manage hotspot usage to ensure optimal performance and connectivity across devices. Hotspot optimisation for each plan is stated in the Product Description, Clause 2(b).

GENERAL TERMS

All prices mentioned in Clause 2 of Product Description herein shall be excluded from the Sales & Services Tax (“SST”). SST shall be charged to non-Malaysian’s subscribers (registered with Passport) for any purchase via non-credit forms of payment (e.g. credit or debit card).
Calls to premium/special numbers (including but not exclusive to 1-300 and 1-800 numbers) shall incur charges pursuant to the applicable rates.
All unused Internet balances shall be forfeited and request for refunds shall not be accommodated.
Tune Talk hereby reserves the right at any time without liability to suspend or terminate the service, plans, Internet, voice or call subscriptions if Tune Talk has reasonable grounds that the subscriber is in violation of the applicable Terms and Conditions.
All queries pertaining to the abovementioned plans shall be directed to Tune Talk’s Customer Care by Live Chat, calling 13100 or 03-2771 7000 (non-Tune Talk or overseas) from 8am to 10pm daily.
Where the terms & conditions are translated into a language other than the English Language, in the event of any inconsistencies, conflicts or discrepancies between the terms and conditions set out in the English Language version and that of the other language(s), the English Language version shall prevail. Words denoting the singular include the plural and vice versa, and words denoting any gender include all genders, and words applicable to natural persons include references to a firm, body corporate or unincorporated, association or an authority, and vice versa.
The law governing these Terms and Conditions shall be the law of Malaysia.
Tune Talk reserves the right to amend the Terms and Conditions or Fair Usage Policy at any time, without prior notice.
The subscriber’s personal information is subjected to the Personal Data Protection Act, 2010 requirements and governed by Tune Talk’s Privacy Policy at https://www.tunetalk.com/privacy-policy/. Kindly refer to the link for detailed information and understanding of the scope of the privacy policy therein.

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