By using the App Free Version, you agree to these Terms & Conditions as well as Tune Talk’s Service Subscription Terms & Conditions, Privacy Policy, and Fair Usage Policy. If anything is unclear or conflicting, these Terms apply specifically to the App Free experience.

1. Who Can Use the App Free Version
   
   1. The App Free Version is open to anyone aged 18 years and above.
   2. Users below 18 must obtain permission from a parent or guardian.
   3. Registration requires a valid mobile number (any telco) and a valid email address.
2. What You Can Do in the App Free Version
   
   1. With the App Free Version, you can enjoy selected non-telco features, including:
      
      1. Mini games
      2. Short dramas
      3. In-app points purchase
      4. Limited option on rewards, vouchers, and partner deals (when available)
      5. Contact Card profile
   2. These features allow you to explore the Tune Talk App experience without needing a mobile line or SIM.
3. What You Cannot Access Yet
   
   1. Because you do not have a Tune Talk SIM, the following features are disabled:
      
      1. Mobile plan subscription or purchase
      2. Top-up, reload, and add-ons
      3. Data/credit balance
      4. Data usage dashboard
      5. SIM/eSIM services (SIM replacement, number change, etc.)
      6. Network support tools
      7. Exclusive rewards, vouchers, and partner deals
4. Registration & Login
   
   1. You may sign up using your mobile number via OTP verification and then complete your registration with an email address.
   2. Each user will receive a unique App User ID, which will continue to be used if you later become a Tune Talk subscriber.
   3. OTP attempts are limited to three (3) per day per mobile number.
   4. The App Free Version is available to users globally, subject to app availability.
   5. Important Notice
      
      1. Purchases made during the App Free Version may not be carried forward if you choose to buy a new SIM.
      2. Users who Port In may retain eligible point balances.
   6. App Free Version users may view the Tune Talk Membership barcode but are not entitled to Free Personal Accident (PA) Insurance.
5. Drama Access
   
   1. You may watch ad-supported or selected free episodes.
   2. Locked or premium episodes require points to unlock.
   3. You may purchase points to unlock eligible content.
   4. Tune Talk tracks drama views and engagement for service improvement.
6. Games Access
   
   1. You may play available games and earn points.
   2. Earned points may be used on eligible content during the trial.
   3. Points and unlocked entitlements will be tied to your User ID and may carry forward if you Port In to Tune Talk.
7. Points Purchase
   
   1. You may purchase points for use in eligible games, dramas and content.
   2. Available Points Packages include:
      
      1. 1000 Points (RM10)
      2. 2500 Points (RM25)
      3. 3500 Points (RM35)
      4. 5000 Points (RM50)
   3. Points purchased will be tied to your App User ID.
   4. Point balances may be carried forward only for users who upgrade by Porting In.
   5. Point redemptions or purchases cannot be refunded once completed.
8. Value Added Services (VAS)
   
   1. Eligible VAS may be displayed and sold to App Free users.
   2. Purchases will trigger immediate entitlement or expiry based on SKU.
   3. VAS purchases and balances will carry forward once you upgrade to a Tune Talk SIM.
   4. Available VAS (subject to availability)
      
      1. International Airtime Transfer
      2. International Utilities Payment
      3. International Vouchers
9. Manage Payments
   
   1. You may save your payment card for future in-app purchases.
   2. Payments for drama, points, or VAS are processed securely.
   3. Tune Talk does not store credit card details directly; payments follow industry-standard security compliance.
10. Behavior Tacking & Reporting
    
    1. Tune Talk may track app usage, purchases, views, and engagement to improve services.
    2. All points purchase, redemptions, and VAS transactions will be recorded and processed through Tune Talk’s loyalty systems.
    3. All Free Version transactions are tied to the mobile number used during registration.
11. Termination or Misuse
    
    1. Tune Talk may suspend or terminate your App Free access if:
       
       1. Fraudulent or suspicious activity is detected.
       2. System abuse, bot usage, or reward exploitation occurs.
       3. You violate these Terms or applicable laws.
    2. Termination may result in loss of points, access, or progress.
12. Data Privacy
    
    1. Your personal data will be collected and processed in accordance with the Personal Data Protection Act 2010 (PDPA) and Tune Talk’s Privacy Policy.
    2. This includes information such as:
       
       1. Registration details
       2. App activity
       3. Transaction history
       4. Device Information
13. Service Changes
    
    1. Tune Talk may update. Enhance, add or remove features within the App Free Version at any time without prior notice.
14. Liability
    
    1. Tune Talk is not responsible for:
       
       1. Loss of points or trial progress
       2. App interruptions or downtime
       3. Purchases made using an incorrect or compromised account
       4. Issues caused by third-party content providers
    2. Nothing in these Terms limits Tune Talk’s responsibility where not permitted by law.
15. Governing Law
    
    1. These Terms are governed by the laws of Malaysia.
    2. All disputes shall be handled by the courts of Kuala Lumpur.
16. Support
    
    1. If you need assistance with the App Free Version, contact Tune Talk Customer Care through Live Chat or call 13100 / 03-2771 7000 (for non-Tune Talk users and overseas). We’re available daily from 8am to 10pm.